Project Manager
ALIS Software LLC
Call Center Transformation Initiative Lead At least 15 years of relevant experience Lead and coordinate delivery of a call center transformation initiative, centered on implementation of the NICE CXone platform Integration with Salesforce and Snowflake to support a unified experience and enterprise analytics capabilities Accountable for end-to-end program governance, including detailed project planning, milestone tracking, risk and issue management, and coordination across vendor, client, and third-party teams Managing all integration dependencies between NICE, Salesforce Service Cloud, on-prem services, and Snowflake data pipelines, ensuring alignment with defined architecture, data models, and business requirements Coordinate cross-functional workstreams, maintain delivery timelines, provide regular executive-level status reporting, and proactively identify and mitigate risks to scope, schedule, and quality Prior experience delivering large-scale contact center or CX platform transformations, including SaaS implementations and complex system integrations, is required Demonstrated ability to operate within a governed enterprise delivery framework and collaborate effectively across business, technology, and data stakeholders #J-18808-Ljbffr
Vacancy posted 1 day ago
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