Customer and Quality Engagement Specialist (Senior or Lead)

Customer and Quality Engagement Specialist (Senior or Lead) Company: The Boeing Company The Boeing Company is currently seeking a Customer Support and Operations Specialist (Senior or Lead) to join the team in Ridley Park, PA; Berkeley, MO; Arlington, VA; El Segundo, CA; Houston, TX; Huntington Beach, CA; Huntsville, AL; Mesa, AZ; Oklahoma City, OK; San Antonio, TX; Plano, TX; Seal Beach, CA; or Seattle, WA. The selected candidate is responsible for leading the operations support and quality engagement for post-deployment application support of the Boeing Defense Systems Sapphire Digital Platform: A set of integrated enterprise services supporting program operations across BDS comprising of Enterprise Resource Planning (ERP), finance, supply chain and procurement), Manufacturing Operations Management (MOM) and Product Lifecycle Management (PLM) systems. The candidate will report to the Sr Manager of Program Support and Sustainment in the Sapphire Delivery organization and partner day-to-day with delivery leaders. Integrated Product Teams (IPT), functional support teams, end users, and IT development teams. The Customer & Quality Engagement Lead plays a critical role in connecting program delivery execution with quality performance to ensure products and processes meet customer, regulatory, and compliance requirements. The position will lead and coordinate across program sustainment leaders to improve execution, strengthen compliance, and drive measurable operational performance across the organization. This role ensures continuous system availability & customer support, optimal performance, and alignment with business objectives. You will be part of the delivery team to support deployment and sustainment operations, system enhancements, and user adoption strategies while collaborating with Information Technology (IT) and business stakeholders to sustain business continuity and process efficiency. Position Responsibilities: Support the development and execution of strategies for Sapphire optimization, performance monitoring, and preventative maintenance Support the implementation of best practices in Sapphire governance, documentation, and knowledge management to ensure long-term sustainability Identify, evaluate, and recommend process improvements, automation opportunities, and technology innovations to enhance Sapphire efficacy Lead engagement activities across programs and product support functions to ensure alignment on priorities, deliverables, and risks Coordinate program reviews, quality checkpoints, and stakeholder communications Monitor program quality performance metrics, quality trends, and corrective action progress Ensure compliance with internal standards, customer requirements, and applicable regulatory requirements Facilitate cross-functional collaboration to remove barriers and improve execution Support audits, assessments, and readiness activities as needed Escalate risks, gaps, and performance concerns in a timely manner Basic Qualifications (Required Skills/Experience): Bachelor’s Degree or higher 5+ years of experience with Product Lifecycle Management (PLM) and Configuration Management systems, Change Management, and PLM Processes and Tools 5+ years of experience in a customer facing role engaging with internal and/or external customers 5+ years of experience leading a cross-functional team 5+ years of experience leading large-scale IT transformation projects 5+ years of experience in post-implementation support, help desk & hyper-care operations, system sustainment, and upgrade management 5+ years of experience with business processes across finance, supply chain, and engineering and production Capable of traveling up to 30% of the time Preferred Qualifications (Desired Skills/Experience): 10+ years' related work experience or an equivalent combination of education and experience Professional certification in PMP, Agile, Lean, Six Sigma, or related discipline. Experience in ERP, MES and PDM platforms such as SAP, Siemens OPCENTER and TEAMCENTER, or similar Experience in program management, quality assurance, operations, or related discipline Experience with IT service management frameworks Experience with data governance, reporting, and analytics tools to provide actionable Insights Experience with change management and organizational adoption methodologies Experience managing multiple priorities and driving continuous improvement initiatives Excellent communication, collaboration, and stakeholder management skills Conflict of Interest: Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range(Senior) : $124,100 - $193,200 Summary pay range (Lead): $151,300 - $234,600 Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Export Control Requirement: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Safety Sensitive: This is not a Safety Sensitive Position. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E – Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish) You can do work that enables all of humanity to take flight. Our teammates in more than 65 countries grow their careers across commercial airplanes, space, defense, sustainability and other areas. Here, you can contribute to what matters most in your career, in your community and around the world. 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