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Front End Manager-Dover, DE

Albertsons Company

Dover, DE

Front-End Manager

Are you ready to take the next step in your people management career? Join us for an exciting opportunity as a Front-End Manager, where customer service, operational consistency, and checkout efficiency come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational excellence. As a Front-End Manager, you will oversee front-end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast-paced, customer-facing environment where your work directly supports store results and customer satisfaction.

Building the future of food and well-being starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience.

Main responsibilities:

  • Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
  • Support customer service programs and respond to customer concerns in a timely and professional manner
  • Provide checkout support as needed, including register functions and customer assistance
  • Guide and oversee front-end activities including scheduling, service levels, and daily operations
  • Maintain cleanliness, organization, and a positive front-end environment
  • Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
  • Monitor inventory and ordering of front-end supplies and materials
  • Hire, train, coach, and develop front-end associates and supervisors
  • Support labor planning, budgeting, and expense control for the department
  • Maintain compliance with company policies, safety standards, and operational procedures
  • Complete daily reports, payroll processes, and required documentation

We are looking for candidates who possess the following:

Soft skills:

  • Strong customer-service focus with a professional team presence
  • Effective communication, coaching, and collaboration skills
  • Strong organization, prioritization, and planning abilities
  • Ability to stay composed in fast-paced, customer-facing environments

Skill areas:

  • Front-end operations and customer service execution
  • Cash handling, reconciliation, and compliance practices
  • Labor planning, scheduling, and service coverage
  • Safety awareness and loss-prevention support

Knowledge:

  • Front-end systems, registers, and store operations
  • Cash handling procedures, security protocols, and transaction policies
  • Scheduling tools and basic computer applications

Abilities:

  • Ability to review service metrics, cash variance, and performance trends
  • Ability to train, coach, and support associate development
  • Ability to stand, move, lift, carry, or push objects as required
  • Ability to operate and troubleshoot front-end equipment

Travel requirements: None

Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We also provide a variety of benefits including:

  • Competitive wages paid weekly
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth, and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve
Albertsons Company
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Vacancy posted 3 days ago
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