Associate Network Engineer

Job ID R0010672 Location Tampa Position Details The Associate Network Engineer supports the university's network operations by managing tickets, assisting with the installation, maintenance, and troubleshooting of network equipment. Working under the Senior Network Engineer, this role helps ensure reliable wired and wireless connectivity for students, faculty, and staff. Under the direction of the University's Director of IT Operations, the Associate Network Engineer supports the daily operation, maintenance, and enhancement of the university's network infrastructure. This role focuses on customer support, network documentation, configuration assistance, wireless troubleshooting, and monitoring network performance to ensure a reliable and secure campus network. Duties and Responsibilities Monitor and respond to IT support tickets involving network connectivity, wireless performance, and related technical issues, ensuring prompt and professional customer service. Install and implement new network hardware as required; assist with configuration, evaluation, and upgrades of core and edge switches. Maintain accurate and up‑to‑date network documentation using Visio and standard documentation tools. Coordinate inspection and upkeep of network closets, cabling, and related infrastructure. Support and maintain internal router and switch configurations, including scheduling firmware and software updates. Monitor network performance using network management tools; prepare and analyze traffic and performance reports. Assist with installation, support, and troubleshooting of wireless network equipment; report and document areas of degraded service. Provide technical troubleshooting and diagnosis of network components; identify issues and recommend corrective actions. Coordinate with hardware and software vendors for maintenance, upgrades, and repairs, ensuring proper documentation of activities. Support network security initiatives and ensure compliance with established security policies. Participate in testing and maintaining disaster recovery plans and procedures. Requirements Bachelor's degree in computer science preferred, or an equivalent combination of education, experience, and training. Minimum of 2 years' experience supporting Cisco network equipment in an enterprise environment. Preferred certifications: CCNA, CompTIA Network+, or other relevant networking certifications. Participation in on‑call rotation; occasional weekend or after‑hours work required. Competencies Hands‑on experience with Cisco network management tools, Fluke testers, DNA Center, ISE, DNS, and DHCP. Strong analytical skills with the ability to identify and resolve network issues creatively and strategically. Experience with network bandwidth management. Effective oral and written communication skills. Commitment to staying current with industry trends and network administration tools. Ability to quickly learn and work accurately with diverse hardware and software systems. Professional interpersonal skills for working with staff and customers. High proficiency in troubleshooting and producing detailed network documentation. Benefits FREE Tuition Generous paid leave Wellness initiatives 100% Employer‑Funded Health Reimbursement Account 100% Employer‑Paid Short & Long Term Disability Insurance 100% Employer‑Funded Employee Assistance Program Discounted On‑Campus Dining Meal Plans FREE On‑Campus Parking Access to Campus Amenities Fitness Center Pet Insurance Flexible Spending Accounts And more! Work Schedule Monday through Friday, 8:30 a.m. to 5:30 p.m.; Summer: Monday through Thursday, 8:00 a.m. to 5:30 p.m.; occasional evenings and weekends may be required. Background Check Requirements Finalists may be required to submit to a criminal background check. Some positions may also require a motor vehicle report and/or a credit report. Additional Information This description is intended to be generic in nature. It is not to determine specific duties and responsibilities for any particular position. Essential functions and overtime eligibility may vary based on the specific task assigned to the position. #J-18808-Ljbffr