Management & Program Analyst

Summary Management and Program Analyst will be the primary resource for data collection and analysis for the Ambulatory Care Service. The selectee will be the subject expert on obtaining and interpreting data for the service and will provide accurate, concise information that will be used to determine the effectiveness of the care provided within Ambulatory Care Service. Responsibilities The Management and Program Analyst for the Ambulatory Care Service duties may include but are not limited to the following: Assist the administrative officer in the daily function of the Ambulatory care administration office, ensure smooth flow of operations of all clinics. Knowledge of program operations, evaluations, performance improvement, credentialing, and clinical functions. Monitors performance improvements for Primary Care staff competencies, etc. Assist with implementation of all administrative aspects to include, personnel management, budgeting, procurement, and workload. Makes and distribution of manual and other directives to subordinates section of the service. Serves as a liaison with the all related administrative issues dealing with all Primary Care clinic locations. Assist in the procedural aspects of expediting the work of the service as it pertains to workload, clinics reorganization, building, etc. Responds to requests for information concerning service functions anticipating needs for information by preparing materials and briefing. Reviews documents prepared for signature for conformance to regulations, format, local policy and other requirements. Reviews and approve the time and attendance records in the absence of the Administrative Officer and resolve time and attendance issues to staff in order to reconcile timecards discrepancy. Incumbent is responsible for accuracy and verification of all data collected, performs data analysis, and provides recommendations and solutions to leadership. He/ she works independently in prioritizing, planning, and determining methods and action plans to accomplish assignments and project goals within the parameters of existing policies, procedures, and operating instructions. Serves as a liaison between process owners, management, and process improvement teams during initial and follow up meetings to execute and maintain plans. Preferred Experience: Experience with data management, clinic profiles, and clinic access. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD083530 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05 and for the GS-09 you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You must meet the time in grade requirement by the closing date of this announcement. For GS-7 grade level: GS-7 Specialized Experience: Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Specialized experience would typically include but are not limited to: assist the administrative officer in the daily function , ensure smooth flow of operations of all clinics, assist with implementation of all administrative aspects to include, personnel management, budgeting, procurement, and workload, assist in the procedural aspects of expediting the work of the service as it pertains to workload, clinics reorganization, building, etc. OR, Education: Applicants may substitute education for the experience required for the GS-7 level. To substitute education for specialized experience, applicant must have one (1) full year of progressively higher level graduate education(Bachelor degree) (One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study or 18 semester hours should be considered as satisfying the 1 year of full-time study requirement.) or achieved superior academic achievement. (TRANSCRIPT REQUIRED). OR, Combination Education/Experience: Combination of 18 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience would equal 100% of the required experience for the position. (TRANSCRIPT REQUIRED). For GS-9 grade level: GS-9 Specialized Experience: Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Specialized experience would typically include, but are not limited to: pull reports, data interpretation and analysis when needed for the service, assist in Investigate and respond to employee grievances in order to resolve conflict, receives and respond to Action items, patient complaints and prepare response on findings, etc. OR, Education: Applicants may substitute education for the experience required for the GS-9 level. To substitute education for specialized experience, applicant must have a Master's or equivalent graduate degree, OR two (2) full years of progressively higher level graduate education leading to such a degree OR LL.B. or J.D., if related. (TRANSCRIPT REQUIRED). OR, Combination Education/Experience: Applicants may also combine education and experience to qualify at the GS-09 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-09. For example, an applicant who has 18 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position. (TRANSCRIPT REQUIRED). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at