Mortgage Investor Servicing Specialist

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

• Prepare and submit investor reports and remittances in accordance with investor, agency, and servicing agreement requirements, ensuring accuracy and timeliness.
• Report escrow, default, loss mitigation, foreclosure, bankruptcy, and other servicing activities while researching and resolving reporting discrepancies and exceptions.
• Initiate, review, and process investor and custodial account wire transfers, ensuring compliance with approval procedures and internal controls.
• Monitor daily cash activity and perform reconciliations of custodial, escrow, clearing, and investor accounts, investigating and resolving variances and outstanding items.
• Balance servicing system data to bank accounts and investor records, maintaining supporting documentation for audits and financial reporting.
• Ensure compliance with investor guidelines and regulatory requirements, support internal and external audits, and identify opportunities to improve reporting accuracy, efficiency, and controls.

Qualifications

Must Have Qualifications:

• Minimum 2-5 years of mortgage servicing experience with a strong understanding of escrow administration and investor reporting
• Willingness to work in a fast-paced team environment
• Good verbal and written communication skills with both external and internal customers of all levels
• Ability to organize, prioritize and manage workload efficiently
• Excellent analytical and problem-solving skills. Expert skills in Microsoft Office, Word, Access and Excel (pivot tables and macros a must)