Help Desk Technician

$26 - $32 per hour

ATI Restoration

Position Summary

We are seeking a Helpdesk Technician to support end users across our organization. This role will provide Tier 1-2 support for desktop, application, and identity-related issues in a Google Workspace-centric environment. The ideal candidate is customer-focused, technically strong, and comfortable working across a variety of cloud and on-prem technologies.

Key Responsibilities

Provide Tier 1-2 technical support for end users (in-person, remote, and via ticketing system)
Troubleshoot issues related to:

Windows 10/11 endpoints
Google Workspace (Gmail, Drive, Calender)
RemoteApp / RDS environments
Zoom (Meetings, Phone)
Okta (SSO, MFA, user provisioning)

Support endpoint management and patching (PDQ Connect, Dell Command Update, or similar tools)
Assist with onboarding/offboarding:

User account creation (AD / Azure AD / Okta)
Device provisioning and setup (Laptop, Cell Phone, AD account creation)

Troubleshoot networking basics (VPN, DNS, connectivity issues)
Maintain documentation and knowledge base articles
Escalate complex issues to Tier 3 / Infrastructure teams as needed
Support security best practices (phishing awareness, MFA enforcement, endpoint compliance)

Required Qualifications

2-4 years of Helpdesk / IT Support experience
Strong knowledge of:

Windows OS and troubleshooting
Google Workspace ecosystem
Active Directory / Azure AD

Experience with SSO platforms (Okta preferred)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Excellent communication and customer service skills

Preferred Qualifications

Experience with:

Remote Desktop Services / RemoteApp
Endpoint management tools (PDQ, etc.)
Zoom Phone / VoIP systems

Certifications (nice to have):

CompTIA A+
Microsoft Fundamentals (MS-900, AZ-900)

Work Environment

Primarily on-site in Anaheim office with Hybrid once comfortable
May require occasional after-hours support

Success Metrics

Ticket resolution time and SLA adherence
User satisfaction scores
First-call resolution rate
Documentation quality and contribution

Compensation Range

$26/hr to $32/hr

Apply

Vacancy posted 1 day ago

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