Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)

Ballard Heating, Cooling, Electric & Plumbing 

Location: 2027 196th St SW Suite A101, Lynnwood, WA 98036

$25–$29/hr. + bonus potential

Full Benefits | Growth Opportunity | High-Energy Team Environment

Ballard Heating, Cooling, Electric & Plumbing is growing, and we are looking for a high-performing Customer Service Representative who thrives in a fast-paced environment, communicates confidently on the phone, and knows how to turn conversations into booked opportunities.

Experience in the home service industry, trades, or Service Titan is highly preferred.

Schedule

• Full-time in office position
• Hours: 8:00 AM – 5:00 PM
• Training schedule: Monday–Friday
• Standard schedule Tuesday–Saturday

Compensation & Benefits

• $25–$29 per hour 
• Additional bonus and Commission opportunities
• Full Benefits Package including:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• PTO
• Paid Holidays

What You'll Do

• Handle high-volume inbound customer calls
• Make outbound calls for follow-up, membership renewals, unsold estimates, scheduling, and lead generation
• Book service calls and maximize conversion opportunities
• Deliver exceptional customer service on every interaction
• Work closely with dispatch and operations teams
• Accurately enter customer information and notes into ServiceTitan
• Help drive revenue through strong phone and sales skills
• Maintain professionalism and urgency during busy seasons

What We're Looking For

• Previous CSR, call center, dispatch, or phone sales experience
• Home service/trades industry experience strongly preferred
• Service Titan experience is a major plus
• Strong communication and phone sales ability
• Ability to multitask in a fast-paced environment
• Positive attitude with strong customer service skills
• Reliable, punctual, and team-oriented
• Comfortable handling both inbound and outbound calls
• Strong typing and computer skills

Ideal Candidate

You are someone who:

• Enjoys talking to customers
• Can confidently ask for the appointment and close calls
• Stays calm under pressure
• Understands urgency and customer experience
• Wants to earn more through performance incentives
• Takes pride in being dependable and professional

If you are looking for a company that rewards hard work, and provides long-term career growth, we would love to talk with you.