Clinical Support Specialist

Clinical Support Specialist

Location: Ashland, KY (Hybrid/Field-Based)

Job Type: Full-Time

Department: Behavioral Health Services

Reports To: Clinical Program Manager

About the Organization


At Allen's Healthcare, we believe everyone deserves access to compassionate care during life's most challenging moments. Our team provides crisis intervention, behavioral health support, and community resource coordination to individuals and families experiencing acute emotional, behavioral, or psychosocial crises. We are committed to fostering resilience, recovery, and hope through person-centered care.

Position Summary


We are seeking a dedicated and compassionate Crisis Intervention Specialist to provide immediate support and stabilization services to individuals experiencing mental health, substance use, or situational crises. The ideal candidate is skilled in crisis assessment, de-escalation techniques, safety planning, and connecting clients with community resources.

This role requires strong interpersonal skills, sound clinical judgment, and the ability to remain calm and effective in fast-paced, high-pressure situations.

Key Responsibilities

• Conduct crisis assessments to evaluate risk, safety concerns, and immediate needs.
• Provide crisis counseling, emotional support, and stabilization services.
• Utilize verbal de-escalation and intervention techniques to manage acute situations.
• Develop individualized crisis response and safety plans.
• Coordinate services with healthcare providers, law enforcement, social services, and community agencies.
• Facilitate referrals to behavioral health, housing, substance use treatment, and other support programs.
• Maintain accurate and timely documentation in the electronic health record (EHR).
• Conduct follow-up outreach to ensure continuity of care and service engagement.
• Participate in multidisciplinary case reviews and treatment planning meetings.
• Maintain compliance with organizational policies, ethical standards, and confidentiality requirements.
• Participate in on-call coverage and emergency response activities as assigned.

Required Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field.
• Minimum of 2 years of experience in crisis intervention, behavioral health, social services, or emergency response.
• Knowledge of risk assessment, suicide prevention, trauma-informed care, and crisis de-escalation practices.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Master's degree in Counseling, Social Work, Psychology, or a related field.
• Professional licensure or licensure eligibility (LMSW, LCSW, LPC, LMFT, etc.).
• Crisis Prevention Intervention (CPI) or similar certification.
• Experience with mobile crisis response teams or 988 Crisis Services.
• Bilingual (Spanish/English) preferred.

Key Competencies

• Compassion and empathy
• Crisis management
• Emotional intelligence
• Active listening
• Conflict resolution
• Cultural competency
• Critical thinking and problem-solving
• Documentation accuracy and compliance

Work Environment

• Combination of office, community, and field-based work settings.
• May involve responding to crisis situations in homes, schools, hospitals, or community locations.
• Occasional evenings, weekends, and holiday coverage may be required.

Compensation & Benefits

• Competitive salary: $58,000 - $75,000 annually
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Professional development and continuing education support
• Employee Assistance Program (EAP)
• Career growth opportunities

Equal Opportunity Employer


Allen's Healthcare is committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to building a workforce that reflects the communities we serve.

Ready to make a difference? Join a team dedicated to helping individuals navigate life's most critical moments and build pathways toward recovery and resilience.