Procurement Support Specialist, Learning and Development Division

Job Description – Procurement Support Specialist, Learning and Development Division (2600044I) The Massachusetts Office of the Inspector General (OIG) promotes effective government and responsible use of public money. The OIG is an independent agency mandated to prevent and detect fraud, waste, and abuse in the use of public funds. About the Office The OIG is organized into three bureaus: Specialty & General Government, Legal & Compliance, and Operations, Training & Publications. The Operations, Training & Publications Bureau, led by the Chief Operating Officer, manages budgeting, auditing, procurement, and other functions. Learning & Development Division Within the Bureau, the Learning & Development Division provides training and technical assistance to state and municipal employees. It consists of the OIG Academy and the Procurement Support unit. Procurement Support Specialist: Position Overview The role works with the Procurement Support team to provide technical assistance on public procurement to state and municipal employees, vendors, local officials, and the public. Under the supervision of the Deputy Director, the Specialist responds to inquiries through a helpdesk ticketing system, conducts research, and develops guidance on Massachusetts public procurement laws. Responsibilities Receive customer inquiries via live call, voicemail, and email in the OIG helpdesk ticketing system. Manage and process tickets in accordance with Procurement Support guidelines. Document each inquiry through its lifecycle and capture all communication in the ticketing system. Evaluate the complexity and magnitude of inquiries and resolve or appropriately elevate them. Conduct research and analysis to provide accurate responses and solutions. Coordinate and communicate with partner agencies and agency customers courteously and respectfully. Provide guidance to local officials, vendors, public employees, and the general public on procurement matters. Collaborate with the Procurement Support team and external stakeholders to troubleshoot issues and resolve questions. Review data entry and input helpdesk records into the OIG ticketing system for consistency and accuracy. Serve as liaison to the Data Analytics Division to provide accurate data for dashboards. Support the Deputy Director and OIG procurement counsel with communications and publications related to legislative amendments to M.G.L. c. 30B. Generate daily and ad hoc reports monitoring helpdesk inquiry trends. Gather customer feedback to enhance operations. Key Abilities, Skills and Experience Helpdesk experience supporting external customers with diverse business and technical needs. Professional, positive demeanor with a customer‑service approach. Experience making and returning support service phone calls. Experience using ticket‑tracking software. Ability to analyze data, troubleshoot scenarios, and make recommendations. Excellent written and verbal communication skills. Ability to work independently. Thoroughness and strong attention to detail. Capacity to plan, coordinate, and handle multiple assignments simultaneously. Excellent time management and organizational skills. Understanding of Massachusetts government and state statutes and regulations. Comfort with technology tools, including AI Chatbots and Microsoft 365. Preferred Abilities, Skills and Experience Experience in procurement, contracts, or operations in a state, municipal, or public sector setting. Massachusetts Certified Public Procurement Official (MCPPO) designation or willingness to obtain within six months of employment. Proficiency in legal research or paralegal training and related certification. Salary Range $59,000 to $71,000 annually. Other Position Information Full‑time, Exempt. Hybrid Work Schedule The OIG offers a hybrid schedule. Employees may request up to four days of telework per week with the remainder onsite at the Boston office, provided the remote location is within Massachusetts and within a two‑hour commute. Benefits Benefits include paid vacation, sick and personal leave, health, dental and vision insurance through the Commonwealth’s Group Insurance Commission, and optional pre‑tax health‑savings‑account plans. Employees also participate in the Commonwealth’s state retirement plan and may elect life insurance, long‑term disability insurance, deferred‑compensation savings, tuition remission, and pre‑tax commuter account plans. The position may be eligible for the federal Public Service Loan Forgiveness program. Diversity, Equity and Inclusion The OIG is committed to a workplace that welcomes and respects people of all backgrounds. The OIG welcomes applicants from diverse backgrounds and encourages a workforce that reflects this commitment. Job Posting Details Agency: Office of the Inspector General Job Category: Unclassified Schedule: Full‑time Shift: Day Number of Openings: 1 Job Location: Boston, Massachusetts (hybrid) Salary: $59,000–$71,000 yearly #J-18808-Ljbffr Commonwealth of Massachusetts