Technical Support Technician

IT Support Technician (Contract-to-Hire) – On-Site Clinical Support Job Type: Contract-to-Hire (6 months with high likelihood of conversion) Schedule: Monday–Friday, standard business hours (OT not expected) Location: On-site at designated clinical locations Start Date: ASAP Pay Range: $28–$29/hr (W2) Overview A growing healthcare organization is seeking a skilled IT Support Technician to provide on-site technical support to clinic and office staff. This role focuses on ensuring optimal hardware/software performance, supporting end-users, and maintaining smooth daily operations in a high-paced, patient-focused environment. This is a 6month contract-to-hire opportunity designed for someone who excels in customer service, problem solving, and hands‑on technical support. Responsibilities Provide hands‑on IT assistance to clinical and administrative staff. Troubleshoot and resolve user issues promptly and professionally. Train end‑users on hardware, software, and internal systems. Monitor and optimize hardware, software, and system performance. Support network connectivity (Cisco routers, switches, wireless access points). Conduct Wi‑Fi coverage checks, failover testing, and physical cabling verification. Assist engineers with troubleshooting and confirm alignment with design documentation. Perform inventory tasks: Scan asset tags Assign building/room locations Verify device counts (monitors, keyboards, etc.) Confirm devices power on and connect to data ports Provide on‑site support during employee arrival and go‑live periods. Support printing systems and troubleshoot issues on‑site. Collaborate with IT, Service Desk, and clinical training teams. Assist with staging equipment for installation. Document technical processes and maintain accurate knowledge libraries. Requirements 2–5 years of experience in IT support or helpdesk roles Strong troubleshooting skills and customer service mindset Solid understanding of computer hardware and software Basic knowledge of networking concepts (entry‑level OK) Experience with IT helpdesk/ticketing systems Ability to train end‑users effectively Strong communication and interpersonal skills Experience documenting procedures and technical steps #J-18808-Ljbffr