Operations Manager

Operations Manager

As the Operations Manager, you will be responsible for overseeing the day-to-day operations of the warehouse to ensure smooth and efficient functioning. You will lead a team of warehouse staff, implement the best practices, and optimize processes to meet company objectives and customer requirements. The ideal candidate would be a dynamic and experienced professional with strong leadership skills, a strategic mindset, and a passion for driving efficiency and excellence in warehouse operations. They would also possess the ability to effectively manage people, processes, and resources to achieve operational objectives and contribute to the overall success of the organization.

Key Responsibilities

Essential Functions:

• Oversee all warehouse activities, including receiving, storage, picking, packing, and shipping, to ensure timely and accurate order fulfillment and meet customer service level agreements.
• Develop and implement operational policies, procedures, and systems to improve efficiency, minimize errors, and maximize productivity.
• Coordinate with various departments to ensure seamless workflow and effective communication.
• Monitor inventory levels and control stock movements, while ensuring accuracy and compliance with inventory management protocols.
• Lead, mentor, and train warehouse staff, providing guidance, performance feedback, and support to foster a culture of teamwork and accountability, as well as hire, perform disciplinary actions, and dismiss as appropriate.
• Maintain a safe and clean working environment, enforcing safety regulations and conducting regular inspections to identify hazards and implement corrective actions.
• Track and analyze key account metrics, such as client satisfaction, usage patterns, and revenue growth, to assess performance and identify areas for improvement.
• Stay informed about industry trends, competitor activities, and market developments to anticipate client needs and provide strategic guidance.
• Develop and implement continuous quality improvement initiatives.
• Build and maintain relationships with vendors and suppliers. Manage supplier performance.

Job Qualifications

Education/Certifications:

• High School Diploma

Preferred Education/Certifications:

• Bachelor's degree in supply chain management, Logistics, Business Administration, or a related field; or certification is a plus.

Experience:

• Two plus years' experience in warehouse operations management, preferably in a distribution or logistics environment.

Preferred Experience:

• Experience with ERP systems.
• Experience with ISO or other formal quality systems.
• Experience in Lean Manufacturing.

Skills and Qualifications:

• Strong leadership skills with the ability to motivate and inspire teams to achieve goals and drive continuous improvement.
• Excellent organizational and problem-solving abilities, with diligence and an initiative-taking approach to addressing issues.
• Solid understanding of warehouse management principles, inventory control techniques, and best practices in logistics and distribution.
• Proficiency in warehouse management software (WMS) and Microsoft Office Suite.
• Ability to read, write, and speak English.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with stakeholders at all levels.
• Ability to thrive in a fast-paced, deadline-driven environment and manage competing priorities effectively.

Preferred Skills and Qualification:

• Knowledge of Group O client portfolio industries and relevant market trends is a plus.

Physical Requirements:

• Ability to lift fifty pounds, and bend, stand, walk, and lift for extended periods.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities

About Group O

At Group O, it's our employees who we value most. That's why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees' health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future. In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees. Group O is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, and sexual orientation. If you require accommodations to participate in the job application process, please contact View email address on click.appcast.io, we will work with you to meet your needs. Information provided by applicants will be treated with the utmost confidentiality. We respect your privacy and will handle your application data in accordance with our privacy policy.