Dealer Account Manager

Dealer Account ManagerRPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with Dealers Choice Auto Transport to offer an expanded value to customers, now gaining access to RPM's expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains. Dealers Choice Auto Transport is an auto transport specialist for dealerships nationwide, providing fully for highline and exotic vehicles. The company takes pride in offering clients the proper shipping they need, setting them apart from others in the industry.Your Role As a Dealer Account Manager, you serve as the operational and customer coordination lead for assigned shipments and client accounts. This role integrates dispatching, customer experience, and operational decision-making into one accountable position. You are responsible for planning, prioritizing, and executing daily logistics activities while exercising independent judgment to resolve issues, manage exceptions, and ensure a consistently high service experience. This is not a transactional or script-based role, success is measured by outcomes, customer satisfaction, and operational execution. This is a full-time on-site role in West Palm Beach, FL.Day-to-Day ResponsibilitiesPlan and coordinate vehicle transportation activities from pickup through deliveryEvaluate shipment requirements, timelines, and constraints to determine optimal execution plansIndependently resolve service issues, delays, or exceptions to protect customer experienceBalance service expectations with operational efficiency and business prioritiesCustomer Experience & Account SupportServe as the primary point of contact for customers via phone and emailProvide proactive updates, manage expectations, and address escalations with professionalismTranslate customer needs into actionable logistics plansDeliver a consistent white-glove experience aligned with DCAT service standardsSystems, Documentation & CommunicationMaintain accurate shipment data, notes, and documentation in transportation management systemsCommunicate clearly with internal teams and external partners to ensure smooth executionSupport shipping and receiving processes in compliance with company policiesJudgment, Prioritization & Continuous ImprovementPrioritize competing demands in a fast-paced environment with minimal supervisionApply sound judgment to daily operational decisions impacting customers and carriersIdentify recurring issues and contribute ideas to improve workflows, service quality, and scalabilityPreferred QualificationsExperience in customer support, customer service, or customer experience rolesProfessional phone presence with the ability to communicate clearly and courteouslyStrong computer proficiency and comfort navigating multiple systemsWorking knowledge of vehicles and basic automotive conceptsDemonstrated commitment to delivering high levels of customer satisfactionStrong verbal and written communication skills with the ability to build rapportEffective problem-solving skills and sound judgment in fast-paced environmentsHigh attention to detail with strong organizational and time-management skillsPrior experience in the auto transport industry preferredHigh school diploma or equivalent requiredOffice Hours: Monday - Friday: 9am-6pm or 12pm-9pm. Every other Saturday. Two days/week are 12-9pm.Compensation and BenefitsBase Salary + CommissionBCBS (medical), Delta Dental & VSP (vision)Life insurance, short & long-term disability – paid by usMaternity & Paternity Leave401(k) with generous employer matchCome as You Are RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.Recruitment Agency Notification RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.