Field Service Repair Technician

Field Service Repair Technician

Fully Remote • Red Cat Corporate - Salt Lake City, UT 84115

Position Summary

The Field Service Repair Technician is responsible for supporting Red Cat's unmanned aerial systems (UAS) through field-based diagnostics, repair, maintenance, and customer support. This role serves as a key technical point of contact between customers, engineering, and internal service teams, ensuring operational readiness, system reliability, and customer satisfaction across Red Cat's product portfolio.

Essential Duties and Responsibilities

• Diagnose and repair UAV hardware and software issues
• Perform component-level repairs, soldering, calibrations, and system adjustments
• Conduct routine inspections, preventative maintenance, and firmware/software updates
• Install and integrate new UAV systems, payloads, and communication equipment
• Support customer unboxing and preflight checks
• Perform field-based testing and repairs at customer locations
• Support rapid turn repairs (RTR) and time-sensitive operational needs
• Provide on-site technical training and best-practice guidance
• Capture and communicate field feedback, failure trends, and improvement opportunities
• Complete service documentation, work orders, and test reports
• Ensure compliance with aviation regulations and safety standards

Required Qualifications

• FAA Part 107 Remote Pilot Certificate with 100+ flight hours
• 4+ years hands-on experience with UAV systems and hardware/software integration, maintenance, diagnostics and repair
• Strong electronics, avionics, and mechanical troubleshooting skills
• Experience with quadcopter, VTOL, and FPV platforms
• Proficiency with diagnostic tools (multimeters, circuit testers)
• Strong problem-solving, communication, and documentation skills
• Strong customer-facing professionalism and situational awareness
• Experience using MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent verbal, written, and interpersonal communication skills
• Excellent analytical and problem-solving skills
• Willingness to obtain HAZMAT certifications if required

Additional Desired Qualifications

• DoD Secret clearance desired, or the ability to obtain
• Prior military experience a plus
• Technical certification or degree in electronics, avionics, or related field preferred (or equivalent work experience)
• Experience working with DoD, public safety, or enterprise UAV programs (preferred)

Physical Requirements and Working Conditions

• Frequent travel to domestic and international customer sites, including remote or demanding environments
• May involve physical labor and on-call support
• This position requires 65% travel, offering an opportunity to engage directly with customers, enhance operational capabilities, and shape the future of Red Cat's Field Support initiatives
• Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.
• Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.
• Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.
• May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.
• Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.
• Occasional off-hours or weekend work required for emergency facility responses or projects as needed
• Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.

Background Check

This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.

EEO and ITAR/EAR Work Authorization Disclosure

Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.

E-Verify

The company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules.

Compensation: Salary plus generous annual equity package and potential bonuses.