IT Tech Support

Requirements Must have: We need someone with 2-3 years of hands-on IT or help desk experience, or an equivalent mix of education, certifications, training, and related experience. We are especially interested in experience with Windows 10/11, macOS, iOS, and ChromeOS. We value familiarity with Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Azure Active Directory, Active Directory, MFA, and Apple Configurator. We look for networking knowledge including TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi troubleshooting, UniFi, and basic network design. We prefer experience with PC and laptop repair, device imaging, Windows PE, Macrium Reflect, drivers, printers, device provisioning, and asset management. We welcome exposure to audio/visual equipment such as projectors, TVs, speakers, PA systems, mixers, and microphones. A CompTIA A+ certification is a plus. Previous internal help desk experience is a plus. Network setup and troubleshooting experience is a plus. Experience supporting technology in schools or multi-location organizations is a plus. A valid drivers license is required. We require the ability to pass a 39-month DMV history check. You must be able to travel independently to our locations in Phoenix, Tempe, Chandler, and Tucson. You must possess or obtain a valid Arizona Fingerprint Clearance Card. Responsibilities: We diagnose and repair laptops, desktops, iPads, and other devices. We troubleshoot Windows 10/11 issues, including logins, profiles, updates, printers, cameras, microphones, and performance problems. We support Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint. We investigate Wi-Fi and network issues involving DNS, DHCP, VLANs, TCP/IP, VPNs, and UniFi environments. We handle password resets, MFA problems, user accounts, and Active Directory support. We image, configure, deploy, tag, and track new technology. We restore projectors, TVs, speakers, microphones, sound systems, and other A/V equipment when they stop working. We support users across Windows, macOS, iOS, and ChromeOS environments. We help staff and students use technology effectively and confidently. We travel between our locations to deploy equipment, resolve issues, and provide hands-on support. We maintain accurate technology inventory and asset records. We identify recurring issues and help our Technology team develop better solutions. Company: We are Fielding Management Group, a growing organization supporting multiple businesses and school campuses across the Phoenix Valley, Tucson, and other locations throughout Arizona. This is an in-person, travel-heavy IT support role with variety, autonomy, and direct impact. We offer exposure to diverse systems and environments, a team-oriented culture, and the following benefits: 401(k) matching dental insurance an employee assistance program health insurance an HSA vision insurance The pay range is $22.00 to $28.00 per hour. #J-18808-Ljbffr