Resource Recovery Representative (Collections), Glens Falls

Job Description

Job Description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join Resource Recovery  team as: 

Resource Recovery Representative (Collections)

This opportunity may be perfect for you if you have experience in:

>  Working Collaboratively in a Call Center Environment  

> Problem Solving and Excellent Customer Service Skills  

> Task Prioritization and Strong Attention to Detail 

About this position:

Responsible for working with past due customers to resolve delinquencies.  Must adhere to accepted department and government regulatory practices while meeting specific department goals and deadlines.  This position is 100% in office in our Glens Falls, New York headquarters.

ESSENTIAL JOB FUNCTIONS :

> Contact past due loan customers via phone and mail according to department guidelines.   Record customer contacts utilizing department software.

> Interview and counsel past due loan customers with goal of soliciting repayment and reducing losses to Company.

> Process and complete documentation accurately and timely according to department policies and procedures.

> Respond to external and internal customer inquiries in a timely manner utilizing quality customer service and business etiquette skills.

> Assist team members as needed to meet department goals, objectives, and timelines.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications:

> High School Diploma or equivalent required

> 1+ years’ experience in collections or telephone customer service preferred

> Ability to prioritize multiple tasks and meet deadlines

Skills/Knowledge:

> Proficient with Microsoft Office Suite including Word, Excel, and Outlook; ability to learn software

> Exceptional telephone and customer service skills a must

> Strong communication skills, both verbal and written; comfortable interacting with customers, co-workers, and management

Physical Demands

> Prolonged periods sitting at a desk and