Financial Aid Team Manager

Job Description A Financial Aid Team Manager manages a client service team of financial aid staff by distributing workload, monitoring team production, insuring organizational goals are met and maintaining responsibility for the overall management of financial aid services. A Financial Aid Team Manager manages a client service team of financial aid staff by distributing workload, monitoring team production, insuring organizational goals are met and maintaining responsibility for the overall management of financial aid services. This position typically reports to an Assistant or Associate Director of a financial aid department or other appropriate administrator. This position provides management for a financial aid area requiring the ability to supervise, train, and monitor employee performance. The Financial Aid Team Manager must maintain substantial knowledge of financial aid options, processing procedures and regulations. They must be able to interpret financial aid policies and procedures in order to properly trouble shoot unusual financial aid problems while maintaining university, state and federal compliance. Responsibilities Aims to schedule team members to various duties to fulfill workload responsibilities and determines adjustments necessary to ensure coverage. Monitors team production to ensure that organizational goals are met and perform annual performance evaluation for team members. Monitors and interprets federal regulations pertaining to student loan, grant, and scholarship eligibilities and formulates or recommends changes to institutional policies and procedures to comply with regulatory changes. Serves as an information resource to address any issues relating to compliance and financial aid. Provides training to financial aid staff on policies and procedures. Effectively communicates with other USF student services staff or administrators, guarantor agencies, other schools, students and parents to resolve loan data conflicts. Refers students who are not in compliance with verification requests but have received funds to the appropriate areas. Take appropriate action upon the discovery of suspected fraud cases. Assists students in correcting excessive borrowing situations when they occur as well as returning to lender the portion of loan that exceeds federal limits. Qualifications This position requires a Master’s degree in business administration, management, or other related field with one year of related experience; or a Bachelor’s degree in those same fields with a minimum of three years of experience. Degree Equivalency Clause: Six years of direct experience for a master’s degree. Senate Bill 1310- The Florida Senate ( ) is conditional upon meeting all employment eligibility requirements in the U.S. A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed: a) Two years of direct experience for an associate degree; b) Four years of direct experience for a bachelor’s degree; c) Six years of direct experience for a master’s degree; d) Seven years of direct experience for a professional degree; or e) Nine years of direct experience for a doctoral degree Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. About Us Working at USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts. About USF The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at . Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws: The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Family and Medical Leave Act (FMLA) Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process. Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract. #J-18808-Ljbffr University of South Florida