GTM Operations & Client Success Manager

JOB SUMMARY

The Manager, GTM works within our Global Trade Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at Livingston. This position serves as the business contact for clients and accountable for an operations team. The role focuses on strengthening client retention, fostering excellent team culture, and delivering a high‑quality service experience to our clients.

KEY DUTIES & RESPONSIBILITIES

Conduct personnel management activities including performance management, discipline, employee development, hiring, firing, etc. Create a supportive environment where team engagement is seen as central to driving results. Implement the strategy along with senior management and respective managers. Collaborate with colleagues to ensure customer needs (whether internal or external, depending on the span of control) are understood, properly prioritized, and being executed as expected. Evaluate current processes for issues and identify efficiencies including automation, location strategy, and process flow; work with appropriate resources to resolve. Promptly and effectively manage all queries and concerns, ensuring issues are registered and followed up on; manage corrective and preventive actions as needed. Perform other related duties as assigned by management. Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

Excellent coaching and development skills Excellent interpersonal and communication skills (both verbal and written) Demonstrated ability to drive change Strong analytical skills and attention to detail

WORK EXPERIENCE – MINIMUM REQUIRED

5 years of related experience

EDUCATION

Preferred: Bachelors Degree or equivalent

CERTIFICATIONS DESCRIPTION

Certifications and/or licenses related to customs compliance are preferred. We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Livingston International