Route Supervisor

Job Description

Job Description

About the Company:

GreenWaste has been an industry leader in recycling and waste diversion for more than 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.

We are seeking an experienced, successful, and engaged Route Supervisor to join our team. This position is expected to work out of our office at 2765 Lafayette Street in Santa Clara and limited job-related travel may be required.

Position Summary:

GreenWaste is seeking to fill the position of Route Supervisor to provide support to one or more facilities. Through the guidance and direction of the Operation Manager, the Route Supervisor oversees the day-to-day operation of drivers as well as dispatching and routing tasks to ensure effective and efficient servicing of customers while meeting company expectations. The Route Supervisor maintains a safe and orderly workplace and supervises team members to ensure timeliness and accuracy in records pertaining to collection and disposal services offered.

Essential Functions and Responsibilities:

Driver Supervision & Routing

• Assign and adjust daily routes for drivers to ensure timely completion of all services.
• Dispatch drivers to assist others as needed and reassign work to cover absences or delays.
• Monitor field work to ensure safety, quality, productivity, and proper use of equipment.

Customer Service

• Respond to customer inquiries and complaints promptly, working to resolve issues on the first contact.
• Conduct on-site visits when needed to address service concerns or safety issues.
• Safety & Compliance
• Enforce all safety programs, policies, and regulatory requirements.
• Conduct regular safety meetings, field inspections, and audits.
• Lead root cause investigations for all incidents, including vehicle accidents, injuries, and property damage.
• Manage progressive discipline for safety and policy violations.
• Maintain records in compliance with DOT, OSHA, and other regulatory agencies.

Training, Coaching & Performance Management

• Onboard new drivers, ensuring they have tools, training, and feedback for success.
• Provide consistent coaching, mentoring, and skill development.
• Conduct regular performance evaluations and set clear expectations for improvement when needed.

Operational Coordination

• Manage work orders for cart/bin deliveries, track inventory, and facilitate new service rollouts.
• Review and audit route documentation (e.g., DVIRs, driver time records, service tickets).
• Support the Operations Manager and General Manager with administrative tasks and operational reporting.
• Collaborate with leadership to improve processes, reduce costs, and achieve operational goals.

Environmental & Incident Response

• Respond to and coordinate cleanup of hydraulic or other operational spills.
• Ensure proper reporting and follow-up on environmental or safety hazards.

Knowledge, Skills, and Abilities:

• Strong leadership, communication, and conflict-resolution skills.
• Ability to coach and develop frontline employees for long-term success.
• Skilled in accident investigation and root cause analysis.
• Capable of managing multiple priorities in a fast-paced, changing environment.
• Professional demeanor with the ability to interact effectively with customers, city officials, and all levels of staff.

Qualifications:

• High school diploma or GED required; Associate’s degree preferred.
• Two (2) years of relevant work experience, preferably in waste management or transportation.
• Supervisory or lead experience in a union or high-volume operational environment.
• Valid Class C; Commercial driver’s license with medical certificate preferred
• Proficient in Microsoft Office and able to learn company-specific software.
• Familiarity with DOT regulations and safety compliance requirements.

Language Skill:

• Proficiency in English and/or Spanish.

Physical Demands:

• Ability to push, pull, and lift up to 60 lbs.
• Frequent bending, twisting, climbing in and out of vehicles.
• Mix of fieldwork and office work; exposure to outdoor weather, noise, and odors.

Work Environment:

Typical work week is Monday through Friday early mornings; however, GreenWaste operates up to 6 days per week so this position may require work hours beyond Monday through Friday shift. Will be exposed to outdoor weather conditions and odors/smells. Ability to work in setting with frequent changes in equipment, start/end time, service city/town and routes based on the operational needs for the day and or week. Schedules can vary including early start times and evening start times.

Compensation and Benefits:

Financial compensation will be commensurate with applicable experience. GreenWaste offers a competitive benefits package, including paid time off, holiday pay, 401K benefits, FSA, and full employee coverage for medical, dental and vision insurance.

This Organization participates in E-Verify. Esta Organización Participa en E-Verify .

GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws.

GreenWaste Core Values

Integrity

Do what’s right for each other and our communities.

Teamwork

Work together to help our communities thrive.

Creativity

Experiment and try something new, big or small.

Innovation

Champion ideas that drive sustainability every day.