Staff Auditor

Operations Auditor

The Operations Auditor must be comfortable collaborating across all levels of staff and departments, particularly in understanding the root causes of operational issues. They should be able to conduct systems-thinking interviews, evaluate both qualitative and quantitative program elements, provide constructive feedback, facilitate organized meetings, lead group discussions, and clearly communicate project updates while managing competing priorities.

Organizational and time management skills: This position involves self-directed projects requiring deep analysis of agency processes, data entry patterns, staff and client workflows, and reportable outcomes. The Operations Auditor must be highly organized, detail-oriented, curious about root causes, and able to handle multiple tasks and deadlines.

Analysis: The Operations Auditor must possess strong analytical and data-management skills to identify and advise leadership on root causes of compliance issues and operational challenges using quantitative methods. They should be familiar with data tools such as Microsoft SQL Server and Microsoft Excel.

Essential duties and responsibilities:

• Independently lead internal audits of programs, including chart reviews, documentation review, and monitoring fidelity to program models.
• Share audit findings with program staff and collaborate with program Directors and EQI Program Analysts to assess corrective action plans.
• Develop tools to evaluate day-to-day productivity and implement structural and administrative changes that will improve efficiency across all administrative areas.
• Assist programs in preparing for announced and anticipated funder or regulatory site visits and audits.
• Maintain summaries of audits conducted, findings, recommendations, and corrective action implementation.
• Partner with EQI Program Analysts to develop a Continuous Quality Improvement (CQI) program, implement best practices, standardize forms, draft policies and procedures, and ensure contractual and programmatic compliance.
• Coordinate with analysts and program Directors to ensure the accuracy and integrity of agency data collection, transmission, and reporting.
• Conduct special reviews as requested by agency leadership.
• Perform other related duties as assigned.

Qualifications:

• Bachelor's degree, or an equivalent combination of education and experience.
• Minimum of two years of related work experience in a clinical, nonprofit, or government setting.
• Ability to interpret and analyze relevant statutes, regulations, contracts, and oversight-agency policies.
• Proven organizational and time-management skills with the ability to manage fast-paced, multifaceted, deadline-driven projects.
• Strong project-management abilities, attention to detail, and the capacity to influence without authority.
• Proficiency with MS Office, including Excel.
• Experience with relational databases such as Microsoft SQL Server preferred.
• Strong sense of urgency and ability to drive projects to completion independently or collaboratively.
• Self-starter with initiative and the ability to be proactive.
• Team-oriented, open to feedback, and eager to learn and grow.
• Excellent verbal and written communication skills, with experience working across levels of staff.
• Ability to develop practical, efficient solutions and use resources creatively.
• Meticulous attention to detail paired with the ability to see the big picture.
• Prior experience in audit, quality assurance, or compliance preferred.