Security Agent

Security Agent A Security Agent at The Sagamore Resort is responsible for maintaining a safe, secure, and welcoming environment for guests, team members, and property. This role requires a professional presence, strong guest service skills, and the ability to respond calmly and effectively to a variety of situations while upholding the resort’s standards of excellence, discretion, and hospitality. Essential Duties & Responsibilities: Provide a visible security presence throughout the resort property, including patrols of buildings, grounds, parking areas, and docks Greet and assist guests in a courteous, professional manner while maintaining security awareness Monitor and control access to resort facilities as required Respond promptly to incidents, emergencies, alarms, and guest or employee concerns Complete detailed incident reports, daily logs, and other documentation accurately and in a timely manner Enforce resort policies and procedures while maintaining a calm and respectful approach Coordinate with resort departments to support special events, VIP arrivals, and large guest functions Assist with lost and found procedures and documentation Monitor surveillance systems and report suspicious or unsafe activity Provide first response assistance when necessary and contact emergency services as appropriate Maintain confidentiality and exercise sound judgment at all times Qualifications High school diploma or equivalent required NYS Guard Card (preferred) Prior security, hospitality, or customer service experience (preferred) Strong interpersonal and communication skills Ability to remain calm and professional Attention to detail and strong observational skills Ability to work independently and as part of a team Flexibility to work days, evenings, weekends, holidays, and overnight shifts as needed Physical Requirements Ability to stand and walk for extended periods Ability to patrol large resort grounds, both indoors and outdoors Job Type : Full-time or Part Time Compensation : From $18.00 per hour Benefits : Free meals for break period Discounts at Opal Collection Resorts Spa & Retail Discounts 24/7 Fitness Center Access Full time benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule : 8 hour shift Morning shifts, with nights as needed The Sagamore Resort