Retail Sales Associate - Full Time

Retail Store Associate - Full Time Type of Work: Full-Time Shift Availability: Open availability including weekdays, evenings, weekends, and holidays is required. Hourly Pay Rate: $17.00/hr Location: 532 Chili Ave, Rochester, NY 14611 About the Role As a Retail Sales Associate at Curaleaf, you will be the face of our brand and the go-to expert for our customers, helping them explore our cannabis products and delivering top-tier service with every interaction. You will build trust, recommend products, handle register transactions, and create an inclusive and engaging experience for all guests. Responsibilities Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience. Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice. Address concerns with professionalism and resolve issues to ensure customer satisfaction. Encourage loyalty by signing guests up for rewards programs. Work closely with your team to maintain a respectful, inclusive, and upbeat atmosphere. Help open and close the store, handle cash, and follow all procedures and regulations. Check IDs, update customer profiles, and process transactions accurately. Keep the store clean, organized, and fully stocked, from the sales floor to the backroom. Support inventory tasks such as restocking, fulfilling online orders, and counting products. Consistently meet or exceed daily sales goals by upselling, building trust, and using product knowledge. Highlight deals and complementary items at checkout to boost customer satisfaction. Stay abreast of promotions and product updates to provide a seamless experience. Remain agile and adaptable in a fast‑paced, ever‑changing retail environment. Take on extra duties as needed to support the team and store success. Qualifications High school diploma or GED. At least 6 months of experience in a customer‑facing or sales role, with a strong focus on service and satisfaction. Minimum of 6 months of experience using point‑of‑sale (POS) systems and handling cash transactions accurately. Ability to thrive independently and as part of a team in a fast‑paced, compliance‑driven environment. Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights. Excellent communication skills, with the ability to connect with customers and team members alike. Strong multitasking abilities and the agility to shift priorities as needed. Comfort with technology and willingness to learn new tools to support daily operations and customer engagement. Solid time management and organizational skills. Effective de‑escalation techniques and a calm, solution‑oriented approach to handling customer concerns. Basic proficiency in math and computer applications to support transactions and reporting. Positive, proactive mindset focused on delivering a great guest experience. Strong conflict resolution skills and the ability to remain composed under pressure. Initiative and a team‑first attitude, with a readiness to support store leadership and contribute to overall success. Natural ability to build rapport and maintain lasting customer relationships. Collaborative spirit and a commitment to working well within a team environment. Desirable Qualifications Background in a sales role with a focus on tracking KPIs and meeting sales targets. Familiarity with e‑commerce systems and order fulfillment processes. Previous experience within a regulated retail setting. Physical Requirements Stand for extended periods, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. Occasionally climb, balance, and lift up to 50 pounds. Requires clear vision at 20 inches or less. The position may involve exposure to dust, pollen, plant pathogens, confined spaces, high stress tolerance, adaptability, and a flexible work environment. Benefits Competitive Pay and Benefits Generous PTO and Parental Leave Life/Disability Insurance Community Involvement Referral Bonuses and Product Discounts Curaleaf is an equal‑opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Individuals adversely impacted by the war on drugs are encouraged to apply. ***Please note that U.S. immigration rules and regulations are governed by federal law; not state law. Curaleaf is prohibited from offering sponsorship for any non‑immigrant or immigrant visas.*** ***Please also note that while candidates who are Lawful Permanent Residents are eligible for employment with Curaleaf, working for a company engaged in a business that sells a product that is illegal under federal law might compromise the candidate’s immigration status. Candidates are advised to seek legal counsel.*** All content is provided in compliance with applicable federal, state, and local equal‑employment opportunity laws. No accommodations will be denied for compliance, privacy, security, or other legitimate business purposes consistent with law. #J-18808-Ljbffr