Talent Acquisition Specialist II - High-Volume Call Center Recruiting - Remote

Job Type: Full time

Exempt/Non Exempt:

Salary

Job Description:

Location Details

This position can work remotely from a home office for day-to-day operations. Travel to an ACG facility will be required on an as-needed basis for key meetings and collaborative activities.

Position Schedule / Shift

Monday through Friday, 8:00 AM to 5:00 PM EST.

Position Summary

The Talent Acquisition Specialist II drives hiring success by managing full-cycle recruiting in a fast-paced, high-volume environment, primarily supporting call center operations with potential support for Fleet and Car Care. This team-oriented position partners closely with fellow recruiters, hiring leaders, HR Partners, and key stakeholders to build talent pipelines, solve hiring challenges, and achieve shared staffing goals. The role uses recruiting data, labor market insights, and strong business partnerships to influence hiring decisions and adapt strategies as priorities change. The ideal candidate balances speed, quality, candidate experience, and client service while contributing to a collaborative, flexible, and accountable Talent Acquisition team.

Key Responsibilities

• Manage the full-cycle recruiting process for high-volume positions, including sourcing, pipeline development, screening, interview coordination, offers, candidate closing, and onboarding support.
• Serve as a trusted advisor and subject matter expert to hiring managers by providing market insights, talent availability trends, and recruiting best practices
• Partner with hiring managers to develop recruiting strategies, establish service expectations, and build strong working relationships.
• Lead the offer process end-to-end, including salary analysis, offer recommendations, negotiations, and candidate closing activities.
• Leverage recruiting data and metrics to manage daily operations, guide decisions, influence positive change, and achieve staffing goals.
• Build and maintain proactive candidate pipelines to support current and future hiring needs.
• Collaborate across the Talent Acquisition team by sharing knowledge, sourcing strategies, market insights, resources, and best practices.
• Balance individual recruiting responsibilities with shared team priorities, provide support and coverage as needed, and contribute to collective hiring goals.
• Foster collaborative, customer-focused partnerships with hiring managers, HR Partners, Talent Acquisition teammates, and key stakeholders.
• Maintain accurate recruitment system records to ensure compliance, data integrity, operational excellence, and adherence to established processes.
• Participate in cross-functional projects and lead smaller project components as assigned.
• Stay current on industry trends and labor market conditions while actively pursuing continuous learning and professional development within Talent Acquisition.

Qualifications

Required

• High school diploma or equivalent (GED).
• At least two years of Talent Acquisition experience supporting the full-cycle recruiting process.
• Knowledge of EEO guidelines, state and federal employment regulations, recruiting and sourcing techniques, Applicant Tracking Systems (ATS), and Talent Acquisition best practices, processes, and labor market trends.
• Strong organizational, planning, time management, and decision-making skills with exceptional attention to detail in a fast-paced environment.
• Demonstrated ability to manage multiple requisitions, shifting priorities, and candidate pipelines in a high-volume recruiting environment.
• Ability to work effectively in a collaborative, team-oriented environment, balancing individual responsibilities with shared team priorities and staffing goals.
• Ability to build and maintain strong stakeholder relationships, influence collaboration and alignment, and serve as a trusted advisor to hiring managers and business leaders.
• Strong communication, negotiation, candidate engagement, and objection-handling skills.
• Ability to leverage recruiting data and metrics to guide hiring decisions, drive recruiting activities, monitor pipeline health, and manage day-to-day operations.

Preferred

• Bachelor's degree in Business Administration, Human Resources, or a related field, or equivalent experience.
• Experiencewith Workday ATS, including candidate management, tracking, and reporting.
• Experience supporting high-volume recruiting environments and managing multiple requisitions in a deadline- and metric-driven setting.
• Experience recruiting in high-volume call center environments, with a focuson customer service, sales, and insurance roles, including licensed positions.
• Experience developing proactive sourcing strategies and candidate pipelines for recurring or highly demanding positions.
• Experience recruiting for transportation, fleet, towing, automotive, skilled trades, field-based operations, or similar operational roles.
• HR certification preferred (SHRM-CP, SHRM-SCP, PHR, or SPHR).

Work Environment

This position can currently work remotely from a home office for day-to-