Operations Manager

Job Description

Job Description

SUMMARY

The Operations Manager is responsible for all safety requirements, for balancing the needs of drivers, and maximizing production, by being held accountable for all aspects of service once dispatched on a load. To ensure high quality and profitable operation of the division by coordinating the personnel, performance, training and service needs of the Van group of drivers. To motivate and retain drivers in accordance with company and departmental quality, utilization, and profit objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Demonstrate and advocate Warren’s Safety First Culture
• Manage Lytx events including all levels of warning with the Fleet Manager and then Safety Department personnel as needed.
• Coach and manage Fleet Managers so their fleet of drivers provide on-time delivery performance per Customer requests and fleet profitability.
• Coach Fleet Managers to develop relationships with drivers to improve performance and encourage retention.
• Accountability for on-time pickup/delivery percentages, out-of-service percentages, miles per month per truck, operator turnover percentages, revenue per truck per week.
• Interact with contractors, Warren employees, and vendors via face to face, phone, email, or instant messaging communication.
• Coach the Fleet Managers on selling load opportunities to drivers.
• Assumes ownership for each load from the point of dispatch to the point of delivery.
• Display sense of urgency and intensity to quickly and accurately achieve goals.
• Manages and coaches Fleet Managers for complete and accurate load information at all times. Communicates customer expectations to driver.
• Coordinates Load Planning personnel to obtain loads that meet driver and customer needs.
• Manages the personnel, training, and service needs of the Van Fleet of operators.
• Coordinates operator’s service-related needs to monitor service issues (i.e., service failures, tickets) by proactively minimizing and resolving problems.
• Manages DOT-related issues by coordinating compliance with log hours, and other safety-related matters, providing direction and ensuring scheduled completion and/or resolution.
• Manages Operator deficit (Bad Debt) and reports this each week per agreed upon maximums and establishes that the Fleet Manager provides load plans for the deficit Operators to work them out of deficit.
• Knowledge, understanding and practice of following all laws, regulations, and rules.
• Recommends and implements appropriate plans for improvement where necessary.
• Locates and secures load opportunities to maximize utilization of Van equipment
• Supply appropriate equipment and trailers to customer according to Warren’s business needs.
• Communicates fleet needs with internal partners, such as Load Planner. Advocating for drivers when needs are not met.
• Notifies CSR if assistance is necessary to help resolve issues or if pick-up, delivery times changes so Customer can be notified.
• Communicates with internal partners when there are changes to a load.
• Meets or exceeds CPM, RWT, and driver turnover percentage goals.
• Performs other duties, tasks, or responsibilities as assigned.

EDUCATION & EXPERIENCE

• Four year college degree from an accredited institution, or 3-5 years’ work experience preferred.
• Excellent communication skills, verbal and written.
• Strong problem solving and critical thinking skills.
• Ability to negotiate.
• Motivated to achieve both company and personal goals.
• Proficient computer and internet skills (Microsoft Office products, Word and Excel).
• Able to build rapport quickly
• Must be able to demonstrate a proactive commitment to Warren corporate values and the success of all staff.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Constantly in a stationary sitting position and occasionally will move around.
• Constantly operate a keyboard and mouse and constantly utilize a computer monitor(s).
• Constantly conversing with internal and external customers in person or via a phone system.

EEO STATEMENT

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age (40 or older), status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.