Medical Receptionist

Job Description

Job Description

Responsibilities:

• Greet patients and visitors in a warm, friendly, and professional manner

• Answer incoming phone calls, respond to inquiries, and direct calls appropriately

• Schedule, confirm, and manage patient appointments

• Verify insurance information and collect co-pays or other payments

• Check patients in and out using the electronic medical record (EMR) system

• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance

• Assist with administrative tasks including faxing, scanning, and filing documents

• Communicate effectively with providers and medical staff to support patient flow

• Address patient concerns with empathy and escalate issues when necessary

• Maintain a clean, organized, and welcoming reception area

Qualifications:

• Bilingual preferred

• Minimal medical experience required; willing to train the right candidate