Customer Retention & Sales Specialist

Job Description Job Description Customer Retention & Sales Specialist

At ArqAi , we don’t just install technology — we create luxury living experiences powered by cutting-edge smart home systems. As a privately owned collection of four smart home companies across Florida, we specialize in bringing intelligence, security, and seamless automation to some of the most stunning homes in the state. The Mission We are not looking for "customer service." We are seeking a Retention Powerhouse and Strategic Closer to anchor a specialized unit within our Fort Myers office. As our Revenue Recovery Specialist , you will be the "Subject Matter Expert" responsible for preserving customer lifetime value, overcoming high-stakes objections, and turning potential churn into revenue growth. Competitive Performance-Based Compensation: Base Pay: $24 - $28 per hour
Total Earning Potential (Base + Commission): $70,000 - $85,000+ per year
Uncapped Commission Structure: Performance-based incentives for successful account recovery and service plan upgrades.
Comprehensive Benefits: Medical, dental, and vision coverage
401(k) participation
Paid time off and much more
Responsibilities: Protect. Recover. Grow. This is a high-impact role blending strategic negotiation, premium service, and active sales. You will: Drive Strategic Retention: Build relationships with high-value clients and utilize elite negotiation skills to prevent service cancellations or downgrades.
Execute Win-Back Campaigns: Lead targeted outbound outreach to successfully reactivate lost accounts and restore their commitment to ArqAi services.
Maximize Revenue Growth: Identify cross-selling and upselling opportunities during every interaction to enhance the clients smart home experience.
Master the Data: Utilize Salesforce.com to manage accounts and provide executive-level reporting on churn and recovery rates.
Qualifications: Proven Results: 2+ years of experience in a role where retention, sales, or revenue recovery were your primary metrics.
Negotiation Excellence: Proven ability to mitigate churn and maintain long-term relationships with a premium, high-expectation client base.
Leadership Initiative: A self-starter who drives results through dependability and wants to help build a growing team.
Communication Poise: Exceptional verbal and written skills, with the professional tone required for luxury clientele.
Incentive-Driven: A self-starter who is motivated by performance-based pay and wants to help build a growing, specialized team.
Candidates: Must NOT have a criminal history record
Must be able to pass a background check and drug screen

ArqAi LLC is an Equal Opportunity Employer, and Drug Free Workplace. About ArqAi: We’re ArqAi — a leading smart home technology company headquartered in Naples, Florida. We’re expanding fast, moving into a brand-new high-end corporate office this summer, and we need professionals who want to grow with us toward 2029 and beyond.