Partner Support Lead

Operations Hybrid · HQ Texas Full-Time $60,000 – $72,000 / yearly About Asher Health Asher Health is building the platform that empowers frontline wellness businesses to deliver personalized, human care at scale. We partner with wellness businesses to help them offer high-quality medical weight loss and health optimization services through technology, education, clinical infrastructure, and operational support. Our mission is to bridge the gap between medical and wellness through responsible growth, operational excellence, and a better patient and partner experience. We are looking for people who want to help build something high-accountability, fast-moving, and deeply impactful. About the Role The Partner Support Lead will own and manage day‑to‑day support operations for provider partners, ensuring timely issue resolution, smooth onboarding experiences, and operational excellence across partner accounts. This role requires someone who thrives in fast‑paced environments, communicates clearly, solves problems independently, and collaborates effectively across Operations, Fulfillment, Compliance, and Customer Support teams. The ideal candidate is detail‑oriented, highly responsive, operationally minded, and passionate about delivering exceptional partner experiences. This is a hybrid/in‑person role based in the Plano/Richardson area and will require regular in‑office collaboration (4:1 model). Key Responsibilities Serve as a primary point of contact for provider partners and practice administrators Build strong relationships with partner clinics and maintain proactive communication Ensure partners receive timely support and issue resolution Escalate urgent operational issues appropriately and drive follow‑through Troubleshoot partner account issues, login/access concerns, employee permissions, and operational workflows Coordinate internally with Operations, IT/Tech, Compliance, and Fulfillment teams Monitor support queues and ensure SLAs are consistently met Maintain accurate partner records and documentation Assist with onboarding new provider partners and staff Guide partners through platform setup and operational workflows Support account configuration updates and partner training Ensure smooth transitions during account changes or escalations Identify recurring partner pain points and recommend workflow improvements Help document SOPs, internal playbooks, and escalation processes Contribute to improving support systems and operational efficiency Work closely with leadership and internal stakeholders to resolve partner‑impacting issues Communicate clearly across departments regarding partner needs and escalations Help ensure a consistent and high‑quality partner experience Qualifications 3+ years of experience in Partner Support, Account Management, Operations, Customer Success, or related roles Strong communication and relationship management skills Excellent problem‑solving and organizational abilities Ability to manage multiple priorities in a fast‑paced environment Experience working with CRM/support systems and operational tools High attention to detail and accountability Comfortable working in a collaborative hybrid/in‑office environment Preferred Experience Experience supporting healthcare providers, medical practices, or healthcare operations Familiarity with SaaS platforms or healthcare technology environments Experience with Zendesk, Go High Level, Intercom, HubSpot, Slack, Notion, or similar tools Startup or high‑growth company experience Compensation Range Base Salary: $60,000 – $72,000 (based on experience) Benefits: Health, Dental, Vision, Unlimited PTO, and Upward Mobility within the organization What We Are Looking For Asher Health wants people who embody seven core principles : humility, empathy, relentlessness, trustworthiness, extreme ownership, reliability, and a growth mindset. These are not just buzzwords to us. They are foundational characteristics of every team member. The ideal candidate is a go‑getter. You bring solutions instead of just surfacing problems, own outcomes fully, and lead your team with clarity and care. You are organized under pressure, direct and coachable, and comfortable getting your hands dirty in a fast‑moving startup environment. What We Offer Lucrative base annual salary Comprehensive benefits package including Unlimited PTO, medical, dental, and vision coverage A high‑energy candidate environment built for people who thrive in a hybrid‑team (4:1 model) setting Clear paths for career growth and advancement as the company scales Asher Health, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Joinasher