Invoice Administrator (Piece Parts)

Invoice Administrator (Piece Parts)

Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you'll also enjoy our great perks.

As an Invoice Administrator, you'll be accountable for reviewing work orders and creating invoices, credit memos, and other similar documentation. This position is primarily responsible for preparing and issuing invoices to our customers. Under direct supervision, this function will complete defined tasks in accordance with standard operating procedures. The position requires strong attention to detail, an intense focus on customer satisfaction, the ability to identify opportunities for process improvement, and the ability to implement changes in a timely and organized manner.

What you'll do:

• Prepare and analyze preliminary invoices.
• Resolve work order and invoice issues by interfacing, researching, and coordinating with Supply Chain, Accounts Payable, Customer Support, and Work Order Administration Center.
• Work with Customer Project Managers to collect documentation required to process invoices and to resolve invoice collection issues.
• Review supporting documents to confirm accuracy of invoices.
• Send invoices to customers through various channels (mail, email, customer portals).
• Investigates and resolves customer questions; follows up to ensure resolution.
• Research and processes additional billings and credit memos to original invoices.
• Properly applies guidelines and pricing in accordance with OEM and warranty coverage programs.
• Maintain billing work order files per document retention policies.
• Communicate metrics and information related to invoicing (status, unresolved issues, billing days, etc.) to management team.
• May perform other duties as required.

Requirements

• Must be authorized to work in the U.S.
• High School diploma or GED.
• Two years of post-secondary education in accounting or related field.
• Minimum of 3 years experience in a finance, accounting, billing or administrative/clerical business environment.
• Proficiency in Microsoft Office. Excel skills required.
• Proficient typing skills (at least 40 WPM).
• Strong detail orientation, math skills, analytical skills, organization skills, good interpersonal skills, oral and written communication skills.
• Ability to utilize a calculator, computer keyboard, and telephone is essential.
• Able to maintain confidentiality regarding customer, client, and employee information.
• Ability to follow and execute standard operating procedures and departmental guidelines.
• Be highly organized and have a history of multi-tasking and achieving results, including an ability to balance multiple tasks within deadlines.

Preferred Characteristics:

• Coursework with Business/Accounting emphasis desirable.
• Experience with an AS400 system is desirable.
• Positive attitude and willingness to learn.

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities