H&D/Presentation Engineer

An Epic Hyperspace and Deployment / Presentation Engineer is primarily responsible for the delivery, performance, and support of the Epic client-side experience, including how Epic Hyperspace is deployed, presented, and accessed by end-users across various devices and platforms Hyperspace Deployment and Configuration:Package, deploy, and maintain Epic Hyperspace (the main Epic client) using tools like SCCM, Ivanti, or Microsoft Endpoint Configuration Manager.Manage ActiveX controls, client prerequisites, ODBC drivers, and user profile settings to ensure consistent Hyperspace performance.Application Presentation and Access Optimization:Engineer solutions to optimize how Hyperspace and other Epic apps are delivered to end users — including Citrix, VMware Horizon, or Microsoft RDS.Configure seamless access across a range of endpoints (e.g., desktops, thin clients, mobile devices) for different clinical and operational workflows.Troubleshooting and Performance Tuning:Identify and resolve client-side performance issues (e.g., long login times, screen freezes, latency).Work closely with application teams, desktop support, and networking to diagnose and fix environment-specific issues. Endpoint Standardization and Image ManagementCreate and maintain standardized desktop or VDI images optimized for Epic.Ensure all devices used to access Epic meet performance benchmarks and compliance requirementsCollaboration and Support for Upgrades & Go-Lives:Participate in Epic version upgrades, client refresh cycles, and go-live events by validating presentation layer performance and compatibility.Coordinate with Epic TS/CSC (Technical Services/Client Systems) and internal teams for Hyperspace version management, deployment scripts, and environment testingPosting Date:Department:EPIC practice Dept - 1115910011