Senior Manager, Field Quality

Senior Manager, Field Quality

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dreamwe're making it reality.

For over two decades, we've been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what's possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled "time-to-power" capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.

At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.

We are looking for a Senior Manager, Field Quality to join our team in one of today's most exciting technologies. This role will report to Head of Quality and Reliability and based in San Jose, CA. This is a fully on-site, in office role 5 days a week.

As a Senior Manager, Field Quality, you will be leading the team responsible for ensuring our energy production platforms are designed, installed and commissioned on time, on schedule, on budget while meeting all established Quality, Reliability, Safety and Serviceability requirements.

Role and Responsibilities

• Lead the effort to drive back all quality escapes from factory, suppliers and Bloom contractors, or GC's that are making it to field installations.
• Partner with other groups in the company like Supplier Quality, Factory Quality/Manufacturing, CIG, Safety, PD, Field Service, etc. to ensure each function takes ownership of their escapes, and puts in corrective actions to ensure mitigation and resolution to the root cause to prevent repetition.
• Be the single voice reporting the field hours that are "not planned", and measured on the Bloom corporate dashboard. Report achievement to the target with explanations for any deviations to the plan, and provide predictions for upcoming month/quarter. Drive reduction to the unplanned hours through the reporting, and visibility, and lessons learned meetings.
• Lead the Lessons Learned for the Field quality improvement.
• Run the Field quality monthly meeting update to the other functional groups, reporting current status, top pareto in each category, and including actions for improvement.
• Manage the field quality team for prioritization of work, and alignment to the functional direction from their manager.
• Report critical incidents on sites up through the management chain on a daily basis.
• Ensure the staff reports activities on critical sites daily in a short email update.
• Work with Field Service to ensure timely reporting of incidents, and part replacements on site. Daily updating is needed to ensure quick response to emerging issues.
• Audit and support site construction and Bloom Energy product installations to design requirements ensuring on-time commencement of operations of a safe and reliable site
• Gate Bloom Energy and Engineering, Procurement and Construction (EPC) partner projects from proceeding to Service product commissioning phase by inspecting site construction and product installations and confirming design intent is met or exceeded
• Document, track and drive resolution of cross functional and external EPC process deficiencies from site design through to commencement of operations
• Regularly perform safety and environmental audits of sites across all stages of construction, installation and commissioning
• Establish expectation of 8D problem solving methodology with internal and external process owners to ensure that emerging critical quality, safety, reliability and serviceability are quickly contained followed by effective analysis of root cause(s) and implementation of short and long term corrective measures
• Rapid response to Early Life Failures (ELF) in the field for construction, installation and product manufacturing issues utilizing aforementioned 8D process
• Support Field Replacement Unit (FRU) exchanges and product upgrade activities at operational sites with Field Service and Operations organizations
• Focus on continuous improvement, value-added engineering and cost reduction through observation and collected data of Bloom Energy and EPC performance to key objectives and performance metrics

Education, Skills and Experience:

• BS in Mechanical Engineering, Electrical Engineering, Construction Management or related field or 15 years relevant work experience. MS desirable
• Minimum 10 years of field experience constructing, installing and commissioning complex power systems
• Ability to read, understand and clearly communicate civil and electrical designs and standards to internal and external partners and respective verticals
• Empowered self-starter that operates with significant autonomy with proven ability to clearly communicate schedule, top priorities and documents, escalates key emerging issues to internal and external business partners
• Proven ability to leverage organizational roles and responsibilities to hold process owners accountable for meeting established design and workmanship standards and national and regional code requirements
• Customer-facing role requires high level of professionalism and communications skills set when responding to site incidents, attending critical milestone activities with customer representatives and communicating Bloom Energy expectations where deficiencies or deviations from contract are identified
• Solid experience with MS Suite and Salesforce (or similar) required, Oracle experience desirable
• International project experience desirable
• Travel expectation as high as 60%

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee

with a disability, who can perform the essential job functions, unless undue hardship would result.

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.