Collections Specialist

Job Description Job Description contract to hire Key Responsibilities: Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection efforts Contact debtors via phone, email, and fax to discuss account status and secure payment Negotiate payment plans, settlements, and payoff deadlines in alignment with company policies Process requests for authorization hold removals and ensure timely follow-up Utilize skip tracing techniques to locate hard-to-reach individuals Investigate and resolve billing discrepancies, disputes, and client concerns Monitor aging reports to ensure timely collection and accurate account status updates Maintain detailed and accurate records of all collection activities and communications Build professional, trust-based relationships with clients to encourage repayment and prevent future delinquencies Overcome objections and provide solutions to facilitate payment, including suggesting alternative payment options #J-18808-Ljbffr