Pharmacy Technician II

Pharmacy Technician IIPharmacy Technician II is a vital member of the pharmacy team, responsible for supporting the safe, efficient, and accurate delivery of pharmaceutical services under the direct supervision of a licensed pharmacist. This advanced-level role emphasizes exceptional patient service, precise prescription processing, and maintaining a compliant and well-organized pharmacy environment. Leveraging their in-depth knowledge of medications, pharmacy procedures, and operational workflows, the Pharmacy Technician II plays a key role in ensuring smooth day-to-day operations. Their technical expertise contributes directly to the delivery of high-quality patient care and supports the overall effectiveness of the pharmacy.Major Duties and Responsibilities:• Accurately diagnose and resolve technical issues related to computer systems and pharmacy equipment.• Accurately receive, interpret, and process prescription orders in compliance with regulatory requirements and organizational protocols.• Verify all labels generated against the original written prescription to ensure accuracy.• Process point-of-sale transaction, including verifying the patient, confirming the order for completeness and accuracy, obtaining patient signature, collecting payment (e.g., SFS, A/R charges, voucher, credit card, etc.) and offering patient counseling.• Assist with inventory management, including receiving the order, stocking medications and pharmacy supplies, and adjusting medication on-hand counts.• Conduct routine inventory audits to identify and remove expired medications from the shelves, maintaining safety and compliance standards.• Is aware of organizational and pharmacy policies and procedures and regularly seeks to adhere to them.• Adheres to federal and state regulations, including DEA, MDBOP and OCSA guidelines.• Maintains a clean and safe work environment, adhering to all safety procedures and regulations.• Assist with training and mentoring of new pharmacy technicians to ensure compliance to pharmacy protocols and workflow efficiency.• Engages with patients and co-workers in a respectful, confidential, and professional manner, providing prompt, courteous service and maintaining a friendly and welcoming demeanor in both verbal and written communication.• Effectively communicates information in a clear, concise and articulate manner, ensuring messages are fully understood by patients and co-workers.• Maintains strict adherence to patient confidentiality protocols in accordance with HIPAA regulations, consistently taking appropriate measures to safeguard sensitive health information.• Provides excellent customer service, addressing patient inquiries and handling prescription requests (refills, new and transferred).• Initiates and facilitates communication with healthcare providers and third-party payers on behalf of the patients to resolve medication access barriers and address insurance related discrepancies.• Escalates complex or unresolved patient concerns to the pharmacist to ensure continuity of care and efficient resolution.• Collaborate effectively with the pharmacist and other healthcare professionals to ensure smooth workflow and exceptional patient care.• Other Duties as Assigned: Performs other duties as assigned to accommodate reasonable needs of the patients and the department as long as the duties meet practice norms and legal regulations/standardsEducation and/or Experience:• Required: High school Diploma or GED• Required: Current Maryland State Pharmacy Technician Certificate in good standing.• Required: National Pharmacy Technician Certification (PTCB).• Required: 2-3 years pharmacy technician experience in retail pharmacy setting.• Required: Current CPR/BLS Certification• Desired: Completion of some college-level coursework, especially in healthcare or science-related fields.Skills and Abilities:• Strong mathematical aptitude and familiarity with pharmaceutical calculations.• Ability to work efficiently under pressure while maintaining accuracy and professionalism.• Exhibits precision and thoroughness in all aspects of pharmacy operations, while responding swiftly to workflow demands.• Proficiency in Microsoft Office and pharmacy software systems.Working Conditions/Physical Demands:Work is typically performed in an office environment.The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.