Scheduler

Job Description?

Provides customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for assigned location. This includes but is not limited to:

• Scheduling tests, procedures, treatments and services with minimal support.

• Determining financial accountability providing information and referrals proactively.

• Problem solving concerns and issues.

• Providing patient instructions and education regarding preparations for tests and procedures.

• Able to answer scheduling calls with minimal support.

• Demonstrates quality customer service.

• Participates in timely efficient workflow.

In Centralized Scheduling:

• Achieves quality score for career ladder level I as determined by Patient Access Leadership.

• Ability to perform scheduling in at least one location.

• Consistently scores a minimum of 92% on a customer service review.

• Productivity goals met where applicable.

In hospital-based clinics:

This position is responsible for answering incoming calls and scheduling patients appropriately with providers.

• Provides exceptional customer service to patients, families, physicians, physician offices and the community

• Registers new patients into the EMR, including demographics and insurance information

• Verifies patient's insurance for eligibility and benefits utilizing Epic Real Time Eligibility

• Assists with community referrals or other referrals as appropriate

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full Time

Day (United States of America)

The best place to get care. The best place to give care . Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.