Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2017 and is currently powered by a close-knit team of two. I’ve been part of State Farm for over 15 years, starting out as a team member before opening my own agency. That experience gave me a deep understanding of what it takes to build a strong, successful team and provide exceptional service to our customers.

Outside of work, I’m married with three kids, and family is at the heart of everything I do. Our office culture reflects that — we keep things chill, fun, and focused on winning together. We value people who are motivated to succeed, bring positive energy to the team, and enjoy working in an environment where everyone has each other’s back.

If you’re looking for a workplace where you can grow, have fun, and be part of something meaningful, this might be the right place for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Dustin Stifter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.