IT Support Specialist

IT Support Specialist

Home Office - Gainesville, FL 32601

Job Description

The Collier Companies is seeking an IT Support Specialist to join our team! This is an on-site role, reporting from one of The Collier Companies' Home Office in Gainesville, which offers beautiful natural areas, a temperate climate, and tremendous educational, cultural, and commercial opportunities. Gainesville was recently ranked as one of the top 10 places to live in the United States.

We are seeking a highly motivated and technically skilled IT Support Specialist to join our onsite Information Technology team. This role is responsible for providing advanced Level II/III technical support for end users, endpoint systems, Microsoft cloud platforms, and enterprise applications across the organization.

The ideal candidate will possess strong experience supporting Microsoft 365, Azure, endpoint management technologies, and mixed operating system environments. This position serves as a technical escalation resource for the Help Desk team and requires excellent troubleshooting, communication, and customer service skills. Candidates should be comfortable operating in a fast-paced environment while maintaining a high standard of technical support and professionalism.

Perks – The Good Stuff:

• The Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.
• Up to 24 days off during your first year with an annual increase!
• Stylish TCC logo attire provided.
• Comprehensive medical, dental & vision insurance.
• Group & supplemental life insurance policy options.
• Healthcare reimbursement account & legal services insurance.
• Career growth opportunities.
• Industry education opportunities.

Qualifications

Primary Responsibilities

• Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware
• Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)
• Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment
• Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune
• Utilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details
• Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control
• Assist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation
• Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives
• Maintain technical documentation, knowledge base articles, and standard operating procedures
• Monitor ticket queues and ensure service level expectations are consistently achieved
• Participate in system upgrades, deployments, migrations, and IT improvement initiatives

Required Qualifications

• Minimum 3+ years of professional IT support experience in a corporate or enterprise environment
• Minimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments
• Strong technical knowledge of:
• Windows 10 and Windows 11 administration and troubleshooting
• Microsoft Intune / Endpoint Manager
• Azure Active Directory (Entra ID)
• Microsoft 365 administration and support
• Desktop imaging, software deployment, and endpoint configuration
• Experience supporting macOS devices in a business environment
• Experience utilizing Zendesk or similar ITSM/ticketing platforms
• Understanding of Active Directory, group policy, account administration, and endpoint security best practices
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting
• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent written and verbal communication skills
• Demonstrated commitment to delivering exceptional customer service and end-user support
• Associate's degree or higher in a relevant field (e.g., Information Technology, Computer Science) is required.

Preferred Qualifications

• Experience with endpoint protection and vulnerability management solutions
• Experience supporting hybrid and remote workforce environments
• Familiarity with scripting or automation tools such as PowerShell is a plus
• Experience working within structured ITIL or service management environments

Highly Desired Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified
• Azure Fundamentals or Azure Administrator Associate

Desired Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+

Soft Skills & Attributes

• Customer-focused mindset with strong interpersonal skills
• Ability to communicate technical concepts to non-technical users
• Strong organizational and time management skills
• Ability to manage multiple priorities and escalations effectively
• Self-motivated with the ability to work independently and collaboratively
• Strong attention to detail and commitment to operational excellence

Work Environment

• Full-time onsite position
• Participation in a rotating weekly on-call schedule for after-hours support and incident response is required
• Occasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution
• Ability to lift and transport IT equipment including desktops, monitors, and related hardware as needed

Our Culture – How We're Different:

The Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our team is highly focused on both personal and professional growth, building a strong relationship with our residents, and creating an environment that each of our residents can call home.

• At The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES.
• Our external mission is PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.
• We are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions.
• We PRIDE ourselves on working and growing with the principles taught in "The 7 Habits of Highly Effective People", written by Stephen Covey.
• The Collier Companies Team Members are committed to CANI ( Constant & Never-Ending Improvement ) & to utilizing our I&R ( Initiative & Resourcefulness ) to find solutions that are BOTH E&E ( Efficient & Effective ) that we implement via IIT ( I Intend To ____ )
• We are committed to ONGOING LEARNING – At The Collier Companies & sponsor book clubs, training, and mentorship to support the professional and personal growth of our team.
• We also have our internal learning program called Collier College that is based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida.
• GROWTH – We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY!
• We bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances, and customer experience.
• ROOTED – We are privately owned and have been in business since the 1970's. We currently own and manage over 12,000 apartment homes and we're pacing over 1,000 new apartment home construction starts each year.

At The Collier Companies, it is all about people. Our Residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. When someone lives in one of our communities, they are entrusting us with providing their Home, something fundamental to their emotional, spiritual,