Guest Services Agent

Guest Services Agent

Job Title: Guest Services Agent

Location: Delta Hotels Woodbridge Iselin, NJ

Reports To: Manager, Front Office

FLSA Status: Non-Exempt

Work Type: On-Site, In-Person Position

Employment Type: Full-Time; Union Position

Company: Rebel Hotel Company

Position Summary: The Guest Services Agent provides friendly, efficient service throughout the guest stay, including check-in, check-out, guest requests, billing, and other Front Office functions. The Agent works closely with hotel departments to ensure a seamless guest experience while maintaining hotel, brand, company, and union standards. This is a union position.

Key Responsibilities:

• Greet guests and provide professional, friendly service throughout their stay.
• Perform check-in and check-out procedures accurately and efficiently.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Process payments, room charges, and guest accounts in accordance with hotel procedures.
• Maintain accurate guest information and front office records.
• Communicate guest needs and requests to the appropriate hotel departments.
• Maintain knowledge of hotel services, amenities, dining, and local attractions.
• Maintain a clean, organized, and professional front desk and lobby area.
• Follow all hotel, brand, company, safety, security, and applicable union procedures.
• Maintain confidentiality of guest information and hotel records.

Required Skills, Experience and Knowledge:

• High school diploma or GED.
• Previous hotel or guest services experience preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and cash-handling skills.
• Ability to work flexible schedules, including weekends and holidays.

What We Offer:

• Union wages and benefits in accordance with the applicable collective bargaining agreement.
• Medical, dental, and vision insurance, as applicable.
• 401(k) and/or retirement benefits, as applicable.
• Paid time off and holidays, as applicable.
• Career advancement opportunities within a rapidly growing company.
• Employee hotel discounts and travel benefits, where applicable.

Salary Range: $20.25 per hour

At Rebel Hotel Company, we don't manage hotels the old way—we challenge the status quo. If you're ready to lead with vision, act with ownership, and make your mark in the hospitality world, we want to meet you.