Director of Clinical Operations

Villa at City Center is seeking a Director of Clinical Operations to join their team! The Director of Clinical Operations provides strategic leadership and clinical oversight to multiple healthcare facilities within an assigned region. This role is responsible for ensuring regulatory compliance, achieving quality care standards, and supporting positive survey outcomes. The position focuses on developing clinical leadership talent, driving performance improvement initiatives, and promoting safe work environments. Director of Clinical Operations Duties and Responsibilities: Achieves customer service objectives for all facilities within the region, including 3+ Star Quality Ratings. Ensures Substantial Compliance within all areas of Region’s facilities. Ensures successful survey outcomes as measured by an above-average State survey results. Supports the provision of safe environments of all facilities within the Region as measured by zero-deficiency OSHA inspections and zero lost time worker’s compensation claims. Ensures clinical Company clinical goals are achieved as measured by the Clinical Scoreboard System Review. Supports each facility within the region to establish and maintain an active and productive Quality and Performance Improvement Committee. Provides oversight and guidance to clinical leaders at each facility to ensure State mandated minimum staffing levels. Provides leadership in selecting, developing and retaining clinical leadership talent in all facilities within the Region. All other duties, as assigned. Director of Clinical Operations Skills and Abilities: Excellent written and verbal communication skills. Seasoned leader who demonstrates team play and decision making. Advanced critical thinking and problem-solving skills. Self-motivation and the ability work independently as well as in a team environment. Ability to travel extensively including overnight stays and for extended periods of time. Analytical and problem-solving skills. The ability to understand process development and improvement. Strong clinical skills. Knowledge of State and Federal regulations and the survey process. Demonstrate basic computer knowledge and ability with an aptitude to learn company applications. Director of Clinical Operations Education and Experience: Current CPR Certification required. Bachelor’s degree from an accredited School of Nursing, Master's degree preferred. 5-7 years of experience as a Regional Clinical Director and/or Administrator in an assisted living, long term care, or related senior housing organization. Multi-site experience preferred. Must hold and maintain a current Nursing License. Physical Requirements: Walking, reaching, bending, lifting, extended sitting, grasping, find hand coordination, pushing and pulling, all with or without the aid of mechanical devices is required. Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required. Regular travel by car and/or air approximately 50% of the time. Villa Healthcare Benefits: Daily Pay & Competitive Compensation Tuition Reimbursement Program 401(k) with company match Medical Insurance Dental, Vision, and Disability insurance Employee Assistance Program (EAP) Access to Villa Perks, an Employee Discount Program Innovative Training Programs Opportunity for Growth and Advancement Paid Time Off And much more! * The above company benefits apply to full-time employees working 30 or more hours per week. Eligibility for specific benefits may vary depending on employment status and location. Why Villa? At Villa, we believe great care begins with how we treat our people. When our team members feel supported, respected, and empowered, better outcomes follow for residents and their families. Whether you're at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Villa, you are not just building a career. You are becoming part of a team united by purpose. We support our team members through mentorship, professional development, and a culture built on collaboration, trust, and growth, so you can continue to learn, contribute, and make a meaningful impact. Villa Healthcare has a long and successful history of providing both short- and long-term skilled nursing care. We are committed to personalized, integrated care that considers the total well-being of every guest and their family members and goes beyond simply meeting expectations. This commitment is reflected in our empathetic and respectful culture, where we honor individual preferences and needs so each guest can feel at home while working toward optimal health outcomes. At Villa, we believe in making people better, and our B.E.T.T.E.R . Service Excellence Code of Conduct guides how we show up every day. As a member of the Villa team, employees are expected to uphold these standards by B eing welcoming to all, E stablishing meaningful relationships, demonstrating T rust and respect, supporting T eamwork, E ngaging and communicating openly, and R ecognizing one another’s contributions. Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act. #J-18808-Ljbffr