Call Center Specialist
Virtual Vocations Inc
To deliver high-quality customer service in a fully remote, high-volume call center environment, the Call Center Specialist will handle incoming patient calls with professionalism and empathy, addressing billing-related inquiries while maintaining compliance with HIPAA regulations. Key responsibilities Answer a high volume of incoming patient calls, providing prompt and accurate assistance Evaluate caller needs and determine appropriate resolutions while adhering to client-specific workflows Maintain detailed documentation of all calls and actions taken in the patient account system Required qualifications High School Diploma or Equivalent required Bilingual (English/Spanish) preferred Proficient in MS Outlook, Word, and Excel Ability to type a minimum of 40 WPM with accuracy Familiarity with insurance billing is a plus; comprehensive training is provided
Vacancy posted 2 days ago
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