Barista

Job Description

Job Description

In short:  
Baristas are the beating heart of WatchHouse. As a Barista, you’ll be at the forefront of the Modern Coffee movement—crafting exceptional coffee, creating unforgettable moments, and bringing our passion for hospitality to life every day. You’ll serve as a true ambassador of the WatchHouse experience, delivering world-class coffee with precision and care, while connecting with guests in a way that feels warm, personal, and genuine. 

Directly reports into: House Manager. 

Key Responsibilities:  

• Deliver warm and authentic hospitality to each guest, turning first-time visitors into regulars and regulars into loyal advocates of WatchHouse. 

• Dial in espresso and filter coffee with precision, crafting recipes that reflect the flavors of our beans. 

• Ensure the coffee section is always looking its best—clean, sharp, and organized. 

• Maintain brand standards even during high-volume moments, adapting recipes and techniques to ensure every beverage meets our high expectations. 

• Be flexible and proactive, stepping in wherever needed to support the seamless operation of the House, from food preparation to team coordination. 

Key to this Role:  

• Be a passionate, confident, and skilled barista, eager to share the art of Modern Coffee with our guests and team. 

• Always well-presented and wearing the following WatchHouse uniform standards. 

• Demonstrate a background in specialty coffee, with the ability to thrive in a dynamic, fast-paced environment. 

• A passion for delivering exceptional customer service. 

• Work alongside an outstanding team of baristas, bringing energy, positivity, and a drive to succeed together. 

• Maintain focus under pressure, ensuring every customer feels seen and valued. 

• Live and breathe our core values of Passion, Empathy, Diligence and Can Do. 

• Combine speed with precision, delivering excellent service and high-quality products. 

What can you expect at WatchHouse:

• Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off. 

• Monthly Coffee Gift – Take home 250g of premium WatchHouse coffee every month. 

• Free Lunch Every Shift – Fuel up with great food on the house. 

• Team Social Budget – Celebrate, connect, and unwind with your team outside of work. 

• Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms! 

• 30% Off All Food – Any House, any time, just for being part of the team. 

• 30% Off Retail Coffee – Stock up on your favorite WatchHouse blends whenever you like. 

• Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals. 

• Supportive Managers – We listen, we care, and we adapt to support your needs. 

• Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development. 

• Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks. 

• Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away. 

Working at WatchHouse.  
At WatchHouse, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people. We are a people-first business that values individuality, personality, and the unique contributions of every team member. We champion diversity, insist on equality, and foster inclusion as a non-negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together. Guided by our core values— passion, can do, diligence, and empathy —we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.