Manager of Business Processes

Key Responsibilities Conduct ongoing assessments of business processes across the organization to identify inefficiencies, bottlenecks, and opportunities for improvement — with or without AI involvement Design and implement process improvements using the most effective approach available: workflow redesign, automation, AI augmentation, or a combination of methods Leverage Claude-based workflows where applicable to streamline document processing, reporting, data analysis, and cross‑functional communication Use Claude Code for lightweight scripting, developing agents, and automation of repetitive business tasks without requiring full engineering resources Evaluate emerging AI tools and make evidence‑based recommendations for adoption; clearly distinguish where AI adds genuine value versus where traditional process improvement is the right answer Process Design & Documentation Map current‑state business processes and define future‑state workflows that incorporate AI assistance Develop standardized process documentation, SOPs, and playbooks for AI‑augmented workflows Establish metrics and KPIs to measure process efficiency gains, cost savings, and quality improvements Maintain a portfolio of active process improvement initiatives and communicate progress to stakeholders Cross‑Functional Collaboration Partner with department heads to understand pain points and define improvement objectives Facilitate workshops and working sessions to surface process bottlenecks and co‑design solutions Serve as the internal subject matter expert on responsible AI use — setting guardrails, best practices, and governance standards Train and enable employees to confidently use AI tools in their day‑to‑day work Data Governance & OneTrust Own and manage data flow documentation within the OneTrust platform, ensuring all business process changes that affect data collection, storage, or transfer are accurately reflected Partner with Legal, IT, and Compliance to maintain up‑to‑date data flow maps and privacy impact assessments as processes evolve Serve as the primary business‑side liaison for OneTrust — coordinating with stakeholders to capture new data flows, remediate gaps, and ensure ongoing program accuracy Identify opportunities to streamline and automate OneTrust data flow maintenance through integrations or templated workflows Technology Stack Ownership Develop and maintain working knowledge of rf IDEAS' software technology stack — including core business systems across Finance, Operations, Sales, CRM, and IT — to understand how tools interconnect and where process friction originates Proactively identify opportunities to enhance, consolidate, or replace tools based on observed workflow gaps, redundancies, or evolving business needs Provide informed recommendations to leadership on software investments, renewals, and rationalizations — weighing capability, cost, integration complexity, and user adoption Participate actively in the evaluation, implementation, and integration of new software systems — serving as the business process voice during requirements gathering, vendor selection, configuration, and rollout Partner with IT to ensure new tools are integrated in a way that supports clean data flows, reduces manual handoffs, and aligns with existing process architecture Reporting & Finance Alignment Collaborate closely with the VP of Finance to align process initiatives with financial goals, budget cycles, and operational reporting Support Finance with AI‑assisted analysis, forecasting assistance, and reporting automation where applicable Provide regular ROI reporting on completed initiatives to justify continued investment in AI tooling Required Qualifications BS/BA degree required; preferred focus in Finance, Accounting, Economics, Engineering, Business Administration, or Management Information Systems 7+ years of experience in business process management, operations, or a related field Demonstrated experience deploying AI tools (Claude, ChatGPT, Copilot, or similar) in a professional business context Strong analytical and problem‑solving skills with the ability to translate complexity into clear process flows Experience facilitating cross‑functional initiatives and managing stakeholder relationships Proficiency in process documentation tools (Visio, Lucidchart, or similar) Strong written and verbal communication skills — able to present technical concepts to non‑technical audiences Preferred Qualifications Hands‑on experience with Claude and the Anthropic platform (Claude.ai, API, or Claude Code) Familiarity with prompt engineering and designing effective AI‑assisted workflows Lean, Six Sigma, or similar process improvement certification Experience with project management tools (Jira, Asana, Monday.com, or similar) Exposure to ERP or CRM platforms in a process improvement context Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr rf IDEAS, Inc