HR Business Partner - GSM - On Site

HR Business Partner

The HR Business Partner is responsible for the delivery of customized service solutions that positively impact the client's business resulting in client retention and growth. This role completes client relations functions for the organization and proactively consults and regularly follows up with clients to develop, implement and monitor Human Resources related deliverables which includes identifying legal requirements affecting Human Resources functions and ensuring client policies, procedures and actions are in compliance.

Essential Duties and Responsibilities

• As per the global service model (GSM), work with targeted HR-Centric clients delivering defined HR services.
• Interact with clients to gain knowledge of their business model and drivers, HR practices, goals and objectives.
• Provide customized solutions in accordance with internal standards and HR best practices, prompt issue resolution, timely follow-up and proactive recommendations that enhance communication, productivity, organizational culture and work practices and reduce liability. Solutions include, but are not limited to, handbooks, job descriptions, performance evaluation systems, compensation plans, and hiring/on-boarding processes.
• Identify legal and regulatory compliance concerns related to Human Resources and partner with clients to conduct employee coaching, counseling, reductions in force, off-boarding strategy, and act as point of communication between affected employee and client, if needed
• Recommend training through Mineral to improve business operations and minimize liability.
• Properly and timely document all client related interactions in the HRIS.
• Manage and resolve complex employee relations issues investigations.
• Work in conjunction with HR Manager and Regional AVP to provide results of completed effective, thorough and objective investigations.
• Submit subpoenas/claims within the given deadline.
• Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients
• Run point on following client retention processes to retain at risk relationships
• Work with internal teams, client, and agent to achieve a high rate of client retention
• User set-up and training of our client facing web-based payroll and custom reporting software
• Work proactively to facilitate solutions as challenges present themselves
• Maintain open communication regarding clients with the necessary internal teams
• Assist in the tracking and completion of team projects and initiatives
• Review weekly reports to assist with client retention efforts
• Review monthly reports to analyze trends
• Track client repricing requests to ensure timely responses
• Analyze data and review procedures and policies to determine answers to clients' questions • File and maintain client records
• Coordinate the resolution of client issues
• Oversees the operational structural needs of the client to ensure data integrity
• Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments
• Escalate and resolve areas of concern, as raised by clients or internal departments
• Monitor company performance against service level agreements and flag potential issues
• Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives
• Assist with the execution of the service plans by evaluating progress of activities and service request
• Collaborate with internal departments to ensure seamless delivery of services to clients. Gather and distribute voice of customer feedback to appropriate internal department
• Build cross-functional partnerships to address issues and manage escalations. Leverage internal relationships to identify opportunities, trends, and process improvements
• Successfully manage client expectations in a fast-paced environment
• Introduce and drive adoption of new products and services to client
• Assist in announcing to clients, changes in compliance using various communication formats
• Act as part of a team to continually develop and create improved processes and procedures • Performing annual deliverables client reviews
• Process and prepare memos, correspondence, or other documents
• Schedule appointments and maintain and update appointment calendars
• Attend webinars, seminars and other trainings to stay up to date on laws and best practices. • Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered

Marginal Functions

• Special projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Excellent organizational and time management skills, personable, well-spoken, and technical skills necessary.
• Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required.
• Working knowledge of multiple human resources disciplines including, employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits.
• Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures.
• Excellent internal and external customer service skills.
• Bilingual capabilities (English/Spanish) are preferred
• Adheres to KPIs and SOPs according to guidelines established.
• Ability to apply change management initiatives to assist in business transformation.
• Must use logic and reasoning to make immediate decisions under pressure or tight deadlines.
• Ability to make proper judgment calls when presented by a situation/problem.
• Strong sense of business ethics including the ability to handle confidential information appropriately.
• Able to effectively manage multiple projects and attend to daily account and HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
• Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law.
• Outstanding business acumen with ability to understand and operate from the perspective of the business owner.
• Demonstrated proficiency in conducting root cause analysis and strong problem solving and decision-making skills.
• Ability to research and analyze various types of data
• Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.

Education & Experience

• Bachelor's degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
• Two (2) to four (4) years HR experience
• Proficiency with Microsoft Office software (Excel, Word, PowerPoint, Teams) and demonstrated ability to learn other applications as needed.
• Experience with various HRIS and payroll platforms preferred.
• PRISM and PEO experience preferred.

Requires Licenses and/or Certifications

• PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred.

Physical, Mental, & Communication Demands

• Must be able to remain in a stationary position for 50% or more of time and occasionally required to move about inside an office environment.
• The ability to observe details at close range, using a computer, laptop or other electronic devices.
• The ability to communicate information both orally and in written format so others will understand. Must be able to exchange accurate information in these situations.
• Must be able to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of workflow, ability to communicate with clients, and ability to complete tasks in situations that have a speed or productivity quota.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Environmental Conditions This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, laptops, headsets, keyboards, and phones. EEO Statement Vensure is an Equal Opportunity Employer, and as such, we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristic protected by law. Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.