BERT OGDEN CADILLAC EDINBURG MOBILE SERVICE TECHNICIAN

Mobile Service TechnicianThe Mobile Service Technician will drive a dealer-provided service vehicle to customers' homes or workplaces to perform maintenance and light repairs on-site.Essential Duties:Travel to scheduled appointments within a 25-to-50-mile radiusPerform mobile services, such as changing oil, filters, batteries, brakes, tires/rotations, wipers, fluid exchanges, inspections, bulb replacements, diagnostic scans, software reset, and updates (as applicable)Verify concerns, diagnose, and recommend safe transparent repairs with photo/videoClose out work using a tablet-based workflow (estimates, approvals, parts usage, notes, photos)Maintain van inventory as neededRequest parts and restock the van as neededFollows spill prevention and environmental proceduresKeep a clean safe mobile workspaceDeliver 5-star customer experiences with clear communication, professional appearances, and a tidy job siteTrack and meet KPI's by arriving on time, first time fixed rate, quality/comeback rate, CSI, and upsell attachmentsSupport occasional special events and fleet days. Collaborate with service and parts teamsFollow technician procedures and processes aligned with Bert Ogden policiesOther duties as assignedQualifications:Ability to read and comprehend instructions and informationStrong skills in maintenance, light mechanical (breaks, batteries, tires, filters, fluids) and basic diagnosticsExcellent customer service communicationBilingual in English and Spanish preferredGeneral mechanical skillsManual DexterityGood judgmentRequirements:Education and/or Experience:High School Diploma or the equivalentASE certification preferred2+ years professional automotive service experience preferredPhysical Requirements & Work Environment:Ability to lift up to 50 poundsAbility to stand for extended periods and perform physically demanding tasks, including bending, stooping, and reachingAbility to work in varying environmental conditions, including exposure to heat, cold, noise, and chemicalsOccasional lifting, standing, crawling, reaching, use of stairsOccasional attendance at social gatheringsAbility to travelCertificates, Licenses, Registrations:Valid Texas Driver's LicenseMaintain a clean driving recordOther Requirements:Pass Background CheckPass Drug Test21 Years-Old or OlderEmployment Benefits Include:Paid Vacation and Holidays401(K)Vision InsuranceDental InsuranceMedical Insurance