Family Services Supervisor - Child Welfare

Salary : $60,847.00 - $66,932.00 Annually
Location : Human Services, Hampton, VA
Job Type: Full-Time Permanent
Job Number: 09291
Department: HUMAN SERVICES - ADMIN
Opening Date: 05/04/2026
Closing Date: Continuous
FLSA: Exempt


Function


Develops, implements, and evaluates a variety of social work programs and policies. Supervises a group of Family Services Specialists and Principal Family Services Specialists. Acts as a resource to service providers.

"Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits."

Examples of Work

• Supervises the staff of social service providers. Plans, coordinates, assigns, and reviews the work of a group of Family Services Specialists, Senior Family Services Specialists, and Principal Family Services Specialists.
• Maintains an acceptable level of compliance with state and local policy. Ensures that unit and agency goals and objectives are met. Ensures that customers receive appropriate services to protect children and adults from abuse and neglect. Deals with difficult or dangerous cases.
• Provides leadership, direction, and guidance to other staff members. Promotes staff development. Identifies training needs and develops appropriate training programs to address needs. Trains and evaluates the unit in program policies and office procedures. Continuously monitors the effectiveness of service delivery. Trains new employees and evaluates their progress.
• Initiates and recommends personnel actions, including selection, evaluation, promotion, counseling,g and discipline, including dismissal. Approves annual and sick leave as appropriate. Acts as a resource to provide consultation to social workers and makes decisions on controversial cases or forwards them to more senior staff as needed. Works with subordinates to resolve customer concerns and issues.
• Maintains current knowledge of laws, regulations, policies, and procedures. Interprets current laws, regulations, policies, and procedures to other staff, community agencies, and the public. Evaluates the efficiency and effectiveness of social service programs. Recommends, develops, and implements policy changes in response to evaluations of program effectiveness and efficiency.
• Participates in community planning and development of new resources. Attends a variety of meetings and represents the agency on committees, task forces,s and focus groups. Makes presentations to the public as needed. Works with local and state personnel to achieve effective social service programs.
• Develops and maintains manual and computerized filing systems. Maintains records of actions and files appropriately. Compiles, evaluates, and analyzes program data and statistics. Uses statistics and/or other data to prepare periodic and as-needed reports.
• Performs other related duties as assigned.

Qualifications

• Graduation from an accredited college or university with a Bachelor's degree in Social Work, Psychology, Human Services, or a related field.
• A minimum of five (5) years of direct social service delivery experience which shall have included supervision of others.
• Extensive knowledge of social work principles, practices, and treatment; knowledge of supervisory principles and techniques; knowledge of human behavior; knowledge of social, economic, cultural and health issues within the community; ability to direct the work of others; ability to apply treatment and intervention approaches; ability to investigate and respond to customer concerns; ability to make decisions in difficult situations; ability to interact effectively with others; ability to investigate and respond to customer concerns; ability to identify problems and develop workable solutions for oneself and others on the basis of technical knowledge of methods, knowledge of policies, procedures, laws, and regulations; ability to prepare a variety of written correspondence an documents; ability to receive and convey information involving discussion or explanation of substantive matters.
• Requires a valid driver's license and an acceptable driving record according to the City of Hampton's criteria.
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.
• This position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.

Features

• Performs duties under the general supervision of the Social Services Administrator or other assigned supervisor.
• May require "on-call" status, during which time incumbent is required to respond at any time of day or night to emergencies.
• May require working non-standard hours including evenings and weekends. May require some local travel. This position is exempt.

Benefits Overview
This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

• Sentara Health Medical Insurance
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts

• Standard: Accident and Critical Illness
• Trust Mark Universal Life Insurance
• Legal Resources Plan
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA

• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
  • Maternity Leave
  • Parental Bonding Leave
  • Care for Sick Parent Leave
  • Birthday Leave
  • Personal day (available every quarter)

The eleven paid holidays each year include:

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation View phone number on click.appcast.io). For more information, see the
• Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.
  Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation View phone number on click.appcast.io). For more information, see the
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family View phone number on click.appcast.io, View phone number on click.appcast.io or
• Direct deposit into most banks is a convenient finance feature.
  Savings bonds are available to the City's workforce.
• Employees are covered for Workers' Compensation where appropriate.

01


Do you have a Bachelor's Degree from an accredited college or university in Social Work, Psychology, Human Services or a related field?

• Yes
• No

02


Which of the following best describes the years of experience in maternal and child health, public health, social work, counseling, or human services? (YOUR APPLICATION MUST INCLUDE WHERE THIS EXPERIENCE WAS OBTAINED.)

• No experience
• 1-2 years of experience
• 3-4 years of experience
• 5 or more years of experience

03


Which of the options below best describes your knowledge of social work principles, practices, and treatment

• No knowledge
• Basic knowledge
• Moderate knowledge
• Extensive knowledge

04


Which of the following best describes your of direct social service delivery experience which shall have included supervision of others? (YOUR APPLICATION MUST INCLUDE WHERE THIS EXPERIENCE WAS OBTAINED.)

• No experience
• 1-2 years of experience
• 3-4 years of experience
• 5 or more years of experience

05


I understand that this position will require the incumbent to work non-standard hours including nights and weekends to respond to required situations as necessary?

• Yes
• No

06


I understand that this position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.

• Yes
• No

07


I understand that this position will require the incumbent to be available "on call" to respond to emergency situations as necessary?

• Yes
• No

08


This position requires that you possess a valid motor Vehicle Operator License and have a satisfactory driving record based on the City of Hampton criteria. Failure to provide your driver's license number will prevent us from considering your application. Please confirm your driver's license number by entering it below:
09


I understand that this position may be considered essential/emergency personnel for purposes of emergency/crisis management to include being "on call" or responding to emergency situations during inclement weather and/or other job-related conditions.

• Yes
• No

Required Question