Restaurant Server

Restaurant Server - The Cliffs Hotel & Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

Marisol at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a gracious, thoughtful, and hard-working part-time Server who can create a sense of luxury while engaging with guests in a fast-paced environment. We look forward to connecting with you!

Position Summary:
The Restaurant Server I is responsible for delivering exceptional guest experience in the Marisol Restaurant and Bar. They will maintain a timely flow of service, deliver a personalized dining experience, and will successfully model The Cliffs' Mission and Values and Forbes standards as they engage with the guests in their day-to-day interactions.

Essential Functions of the job:

• Welcomes guests with a polite and genuine attitude, using the guest's name, within 1-2 minutes after seating with water service
• Engage with guests in an articulate manner, using correct verbiage and avoiding slang and use of phrase-fragments
• Asks each guest about dietary restrictions, preferences, or allergies; or proactively acknowledges these if previously been made known
• Demonstrates genuine interest in each guest, personalizing the dining experience consistently and respectfully
• Guides guest through the ordering process, sharing knowledge and details of menu items (taste, texture, preparation, presentation), providing menu recommendations based on the needs of the guest
• Takes initiative to deliver anticipatory service, automatically providing or offering items to meet the guests' needs (refills, condiments, dessert, etc.)
• Delivers on guest requests, offering appropriate alternatives if original request can't be satisfied
• Shares local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate
• Serves the meal in a timely manner, using guests' name without asking who ordered what using seat numbers; acknowledges previously known dietary restrictions, preferences, or allergies
• Reacts to any and all guest complaints in a timely, discreet and professional manner; offering appropriate alternatives to difficult requests in partnership with the Restaurant Manager
• Keeps a consistent pace of each meal by coursing their service in the POS, ensuring the guest does not have to wait for or request steps of service, and each dining experience is without excessive delays or interruptions
• Closes out each dining experience with using the guests' name, a thank you, and a warm wish
• Communicates pleasantly and courteously with guests, management and co-workers
• Assists as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant
• Complies fully and consistently with all the hotel and restaurant conditions of employment and standards of uniform, grooming, personal hygiene, and safety
• Attends meetings and trainings to learn current restaurant and hotel information
• Performs all other tasks as directed by manager

Qualifications

• Restaurant experience
• 2-3 years of restaurant experience in serving
• Customer service experience
• Energetic/Friendly/Positive/Reliable

Physical Requirements:

• Ability to stand continuously for the duration of the shift (eight hours)
• Ability to walk continuously for the duration of the shift (up to eight hours)
• Ability to lift trays and packages (40 pounds).
• Ability to work in stressful situations.

Education, Experience, Skills:

• High school diploma
• Must have valid Responsible Beverage Service training & ABC exam, or be willing to complete training upon hire
• Working knowledge of guest services in a luxury hotel setting.
• Excellent command of English language.
• Ability to work with people effectively.
• Ability to multitask and work in mentally demanding situations

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.