General Manager

General Manager – Urban Air Adventure ParksAs General Manager you will motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! You will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.Primary Duties and ResponsibilitiesPeople LeadershipHire, train, and provide mentorship to the staff to further develop their skillsCultivate a team environment that provides exceptional customer serviceImplement and execute all staff training programsAssist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotabilityLead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivityEnsure execution of all employee recognition and incentive programs as documentedMaintain a strong community presence through partnership with community and business organizationsOperational ExcellenceMaintain a safe, clean, and secure environment for all guests and staffResponsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiativesContinuously improve operational execution through attention to detail and adherence to operating standards and philosophiesProvide direction to the management team and ensure all staff members perform at a consistently high levelPromote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standardsAccountable for setting and meeting departmental goalsMonitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experienceCollaborate with Home Office team to oversee and facilitate events at your respective park(s). This includes but is not limited to: Launch Day franchisee visits, Unleashed Foundation events, and Urban Air training/compliance visitsFinancial PerformanceCapitalize business opportunities in the market area by executing company marketing strategies to drive salesMaintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper orderingAssure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the businessAnalyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgetsAll other duties as assignedPreferred QualificationsBachelor's degree preferredAbility to enthusiastically interact with othersStrong character and exercises good judgment in decision-makingExperience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants3+ years of experience in Facility Operations & ManagementDemonstrated ability in developing team members in areas of responsibilityDemonstrated ability to achieve expected store financial results in areas of responsibilityMust be professional, energetic, self-motivated, and able to motivate others, and have a positive attitudeIntermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)Workdays, nights, and/or weekends as neededAdaptability, flexibility, and general enthusiasm for the businessStrong communication skills; ability to write and verbally communicate in a clear and concise mannerAbility to establish working relationships with all employees, management, and vendorsAbility to maintain and project professionalism, internally and externally, at all timesAbility to establish and communicate a vision for the parkFlexible in approach; can readily adapt to business and team needs and changesAbility to hold oneself accountable for high personal standards of conduct and professionalismAppreciation of diversity (thought, ethnic, gender, etc.)Innovative and strategic thinkerCompensation, Training, and Perks$75,000 annual base salary, paid biweeklyEligible for a target annual bonus of 15% of base salary, with payouts assessed quarterly based on company and individual performanceTwo weeks of paid training in Bedford, Texas, with company-covered travel to the Dallas–Fort Worth areaCompany-paid holidays and flexible paid time offPaid parental leaveMedical, dental, prescription, and vision coverage options, plus employer HSA contributionsCompetitive 401(k) program with employer matching contributionsBusiness casual dress code and a positive, team-focused work environmentThe physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:Work in noisy, fast-paced environment with distracting conditionsMove about facility and stand for long periods of timeLift and carry up to 30 poundsMust have regular and predictable attendanceCommitment to Equal Opportunity Urban Air is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. ADA Consistent with the Americans with Disabilities Act (ADA), Urban Air will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Urban Air is proud to be an equal-opportunity employer.