US|Call Center Operator|Contractor

Sales Customer Service Representative

The Sales Customer Service Representative contributes to companies success by providing support to the entire Direct Selling Team, and field partners and handling service/delivery issues across all LOBs. The candidate will also be responsible for handling Foodservice Distributors, Vend Distributors, Vend Operators, and Specialty Accounts establishing and maintaining Gold Standard business relationships.

Process orders via Electronic Data Interchange, phone, fax, and email with a focus on Keying Accuracy, Load Optimization, and Upselling.

Scheduling dock times and understanding pallet configurations

Account Management: Maintain customer database, daily call list execution, maintain active customer communication of order status, order revisions, product availability, backorders, delivery schedules, holiday schedules, and special incentives.

Use issue resolution follow-up to handle a wide variety of questions, and customer service needs with seamless coordination and communication.

Demonstrate motivation, teamwork, and strong interpersonal skills to ensure 100% team alignment and coverage of all shared processes.

Required Qualifications:

Home office application and infrastructure knowledge required

High school or GED required

2 years of previous sales, logistics, or customer service experience

Strong communication, problem solving and process improvement skills

Proficient computer skills (Excel, Word, Outlook)

Ability to work effectively with minimal direction

Willingness to work flexible hours (7 AM 7 PM)

Strong sales skills with the ability to find new approaches to selling

Quick rapport builder

Excellent follow-up skills

Result-oriented mindset

Able to manage multiple tasks and priorities, make decisions and offer solutions.