PT Customer Service Mail Clerk

Job Description

Job Description

 

Customer Service Mail Clerk

 

JLM is a one-stop resource for the packing, shipping, printing and other business service needs of the residents and businesses of the Bay Area.

 

JLM has an on-site, front-facing customer service position available for the right individual who is passionate about providing exceptional customer support. The ideal candidate must be ready and able to work in a fast-paced environment, problem solve and multi-task through periods of brisk activity and frequent interruptions. 

 

Position Pay Rate: $18.34/hr CSM Clerk
Position Type: Part-Time (10 - 30 hours/week Monday thru Saturday) (Hiring for Monday, Tuesday, & Wednesday between 9am and 6:15pm)
Position Pay Frequency: Weekly
Position Perks: Free Personal Printing, Off all major holidays, Employee discount on supplies, Employee discount on shipping through partnered carriers, Sick Time (40 hours annually), Retirement Savings Plan (No employer match at this time)
Position Pay Variable: Commission for Live Scan & Notary Services
Position Setting: Retail & Shipping

Key Responsibilities include providing positive, friendly customer-centric service while completing the below with excellence:

Role:

• Answer shipping, mailbox or other general questions.

• Pack, ship items and ring up transactions independently.

· Receive, sort and distribute incoming mail. Candidate will correctly route to all mailbox holders.

• Apply federal and agency policies in reading and sorting mail.

• Operate point of sales register, scale and other mailroom equipment as needed.

• Scan and organize delivered packages.

· Perform clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies.

• Gather, compile, verify information, perform data entry and bill clients when necessary.

• Take on other tasks as assigned.

• Maintain cleanliness of store by dusting, sweeping, taking out trash, etc.

• Note: Lead CSM Clerk must be willing to be the opener and/or the closer for any day worked

You:

• Be adaptable (responsibilities and business needs may evolve over time, and we are looking for candidates who are adaptable and willing to take on new challenges as they arise.)

• Have excellent attention to detail and the ability to work with frequent interruptions.

• Ability to follow written and verbal procedure as well as problem solve.

• Aptitude to quickly become proficient in working with multiple processes, equipment, and

• software applications.

• Hold strong service attitude with ability to work with a diverse group of customers.

• Are reliable: you have a great attendance record and show up to your scheduled shifts.

• Communicate responsibly: provide advance notice (when time allows) if things don't go

• as planned.

• Enjoy working independently without having to be micromanaged: ask questions, take

• pride in your work and find things to do without having to be asked.

• Able to lift up to 50lbs

• *Fluency in Spanish a plus

 

Business Hours:

• Monday – Friday 9am to 6:00pm

• Saturday 10am – 2:00pm

• *hours exclude holidays

 

Dress Code: 

While the environment is relaxed, JLM attire must be business casual. Business casual is defined as at a minimum a fitted t-shirt or polo shirt, fitted pant (denim or khaki (any color)) or skirt, and a comfortable non-slip shoe. Any deviation must be pre-approved by the management team.

 

*Phone calls, store visits and candidates unable to follow these instructions will not be considered.