Turndown Attendant - The Little Nell

Job Description

Job Description

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. 

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. 

The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. 

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the View email address on ziprecruiter.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Position Summary 
The Turndown Attendant is responsible for providing evening turndown service in accordance with the standards of The Little Nell. This position plays a key role in creating a welcoming and restful guest environment through detailed room presentation and thoughtful touches. This position reports to the Director of Housekeeping.

Job Posting Deadline 
Applications for this position will be accepted until June 7, 2026.

Essential Job Functions/Key Job Responsibilities
•    Provide turndown service for up to 15 guest residences per shift
•    Tidy rooms and refresh presentation following established brand standards
•    Perform full turndown service when requested and return if privacy signs are removed
•    Turn down beds, place message card and amenity on pillows
•    Adjust lighting and play music via television to enhance room ambiance
•    Ensure the TV remote is placed on the nightstand
•    Turn off alarm clocks
•    Secure balcony doors and close window drapes
•    Fold guest clothing as needed
•    Check and clean glassware; replace coasters if necessary
•    Refresh bathroom, replace towels and mats, and restock amenities
•    Other duties as assigned

Education & Experience Requirements
•    High School Diploma or GED Preferred
•    Prior housekeeping or hospitality experience preferred

Knowledge, Skills & Abilities
•    Knowledge of housekeeping procedures and hospitality service standards
•    Strong attention to detail and cleanliness
•    Ability to work independently and efficiently with minimal supervision
•    Professional appearance and courteous demeanor
•    Ability to manage time and prioritize tasks during evening shifts
•    Ability to write and read basic Spanish
•    Ability to speak Basic English preferred
•    Able to handle guest requests promptly and professionally
•    Knowledge of hotel safety and emergency procedures
•    Physical ability to lift, bend, and stand for extended periods
•    Willingness to work evenings, weekends, and holidays as needed

Work Environment & Physical Demands
•    Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time
•    Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at View phone number on ziprecruiter.com.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit -and-perks

Aspen One participates in E-Verify.

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