Operations Specialist

Job Title

Work Environment: This position is based in a professional office setting and involves the use of standard office and computer equipment. It is a full-time role, requiring five days of work each week, including weekends (Saturday and Sunday). The work schedule for Monday through Friday consists of a 9-hour shift, typically between 5:00 PM to 11:00 AM the following day. Weekend and company holiday shifts are also part of the schedule. The department operates 24/7 throughout the year. The minimum workweek is 45 hours, with weekend and holiday shifts mandatory.

Duties/Responsibilities:

• Provide incredibly white glove customer service to all internal and external customers
• Provide support to callers after hours needing assistance with, including but not limited to invoices, travel, pick-up and delivery notifications to internal and external customers
• Track and provide proactive updates for a high visibility customer
• Coordinate road service by engaging approved vendors
• Properly manage ticketing system to track, report and document issues
• Assist drivers with understanding and updating E-logs
• Demonstrate a thorough knowledge and understanding of the operations structure, systems and procedures
• Update internal dispatch system as needed and provide drivers and Independent Contractors with any dispatch information needed whether via email, phone or sent electronically
• Identify available truck capacity and match with available loads
• Identify available load capacity and match with available trucks
• Locate and utilize company's pool trailers as needed
• Update load information as necessary
• Performs other tasks as assigned

Required Skills/Abilities:

• Ability to operate in a fast paced environment where multi-tasking is required
• Deadline and detail-oriented
• Ability to successfully manage and find solutions for complex and unexpected situations
• Basic knowledge and familiarity of DOT Safety and Hours of Service Requirements
• Minimum 2 years of trucking operations and dispatch experience required
• Willingness to work as an integral part of a team
• Knowledge/Experience with internet experience, Google Apps, Microsoft Office, TMW Software a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.