Pre-Registration Specialist

Closing Date: 06/18/2026 Type of Position: Regular Work Shift: Day Shift (United States of America) Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. Department: ICE | CORE PA Float Benefits: Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Summary of Job Duties: This position works under supervision and provides comprehensive support for finance and patient care activities. The Pre‑Registration Specialist collects patient intake documents ahead of the appointment which saves time and reduces paperwork. The specialist’s responsibilities include but are not limited to answering inbound/outbound calls, collecting patient demographics, which include personal demographics, employment, guarantor, emergency contact information and insurance information. While checking insurance the Specialist verifies insurance information, checks for Medicaid PCP information, answers Medicare questionnaires, and checks for out of network or out of area coverage. The Specialist directs out‑of‑network insured patients to Office of Financial Counseling while advising in‑network patients of their insurance copay and deductible. The Pre‑Registration Specialist gives detailed appointment information that includes time, location, and physician information. This position must be able to perform all duties of the Pre‑Registration Specialist level and other duties to support patient care activities as required. This position is the network specialist for understanding patient insurance. Qualifications: Minimum Qualifications: High School, GED or formal educational equivalent 2 years’ customer service or healthcare experience Ability to follow oral instructions, read, and write. Computer /basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills. Preferred Qualifications: Associate degree in general studies or related One Year in medical office setting Additional Information: 20% Customer Service: Interacts with and assists the public in a professional and friendly manner, virtually. Demonstrates effective communication skills, communicating accurate and complete information; maintains strict confidentiality. Demonstrates positive working relationships with co‑workers, management team, and ancillary departments; deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements; consistently utilizes communication devices and keeps accurate records. Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service. Strong customer service skills are required as the basic for then working on the technical aspects of this position with the patient. 50% Insurance Identification and verification: Conducts pre‑registration, inputs and/or updates accurate patient information; conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals; files patient charts as needed. This requires the Pre‑Reg Specialist to understand insurance plan codes and be able to work with the patient to ensure correct information is placed on the correct Epic account. Appointment schedulers transfer the calls to Pre‑Reg to add insurance information. Insurance does change and the Pre‑Reg Specialist changes the insurance plans and codes as needed. The Specialist needs to be able to recognize out of network plans and refer the case to a Pre‑Reg Specialist II or to a supervisor. 15% Insurance company interactions & Medical Reports: The Pre‑Reg Specialist has to understand insurance well enough to call insurance companies and discuss worker compensation coverage, pre‑approved visits and any other coverage issues, and then be able to explain to the patient what coverage UAMS is accepting as in network. This position may maintain initial plan of care (signatures, etc.), and is responsible for recording daily and monthly statistics and communication of any medical records issues which can include PCP referrals, information from insurance companies. 5% Professional Development: Attends required training and/or in‑services; attends staff meetings and participates in the orientation and/or training of new staff; participates in annual educational needs assessment. Maintains required job skill competencies and completes skill assessment annually’ completes and maintains documentation of continuing education hours annually. 10% Other duties may be assigned to this position: May include standing up a call‑in line for communicable disease screening, overflow from Student Employee Health. Requires rapid changeable communication with patients. Salary Information: $16.83 Required Documents to Apply: Resume Recruitment Contact Information: Please contact View email address on click.appcast.io for any recruiting related questions. Pre‑employment Screening Requirements: This position is subject to pre‑employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non‑discriminatory manner consistent with state and federal law. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Benefits Eligible: Yes #J-18808-Ljbffr